Worst hotel i have ever stayed in ! I would not recommend having your dog to stay here. You are spoken to with absolute disdain by staff members, the organisation of every aspect of our stay was shambolic. I had booked this for our wedding night and i bitterly regret that i will only have terrible memories of that evening. My husband checked in early because our wedding service was at 3pm . He asked the staff to take our luggage to our superior suite for when we arrived and to lay rose petals in the room as a surprise for me . Our clothes weren't even brought to the room , which had also been downgraded without us being informed because they had over booked, and forget the petals! Too much like hard work for the rude obnoxious staff to bother with ! I had to phone reception the following morning because i had only my wedding dress to wear for breakfast ! And breakfast , ha , I find it hard to believe than any of the management team have been in a hotel before , the chaos was unbelievable. We waited to be seated in the buffet style restaurant. The table was not made up but the manager told us to go and get our food and it would be set up by the time we got back . It was set up , complete with another family in our place ! so we had to stand clutching our plates of food while we chased the staff round to find another table . The manager then found us a dirty table and said "will this do" , i said "i suppose so" ! he then grabbed two sets of cutlery and placed them on the filthy table. I said " i think you had better clean it first " he said "oh yeah ...". He then dusted filthy table with a dry hanky and threw beans all over the chair where he expected me to sit. There was problem after problem and i got tired of complaining . The staff i spoke to were rude , and acted like they hated being there . I expect decent customer service in a hotel of this caliber but as twenty quid b&b would put this dirty decrepit place to shame .One final note the room was small, stuffy, overlooking the car park at the back with a broken window handle, probably from a prior customers escape attempt. I will never return !
Disliked: Rooms, Service, Location, Value, Food
- Official Description (provided by the hotel):
- Village Urban Resort Warrington is close to the beautiful Cheshire countryside and situated between three major shopping centres: Warrington, Liverpool and Manchester all within easy reach from the M6, M56 and M62. You can take a trip to North Wales or visit Arley Hall and Gardens. Family outings should include Chester Zoo and Gulliver's World. Village Urban Resort Warrington has 115 stylish bedrooms; a choice of stylish dining or a traditional pub; Starbucks Coffee Shop; an Urban Spa; state-of-the-art Health and Fitness Club; Swimming Pool; Meeting and Conference Centre; Live Party Nights; Wedding License; free wi-fi throughout the hotel and free parking. ... more less
- Reservation Options:
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- Also Known As:
- Village Hotel Warrington
- Warrington Village Hotel
- Hotel Village Warrington