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“So disappointing” 1 of 5 stars
Review of The Mount Hotel

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The Mount Hotel
3.0 of 5 Hotel   |   Mount Road | Tettenhall, Wolverhampton WV6 8HL, England   |  
Hotel amenities
Ranked #7 of 19 Hotels in Wolverhampton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“So disappointing”
1 of 5 stars Reviewed yesterday NEW via mobile

Booked for 6 for Christmas lunch on 25th December. The whole experience was so disappointing. No welcome drink or staff on arrival, cramped table in very full dining room, poor choice, quality of food poor and service throughout poor. I could not recommend this place for lunch on Christmas Day.

  • Stayed December 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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230 reviews from our community

Traveler rating
    105
    63
    39
    12
    11
See reviews for
40
75
9
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 1 week ago

We have stayed for several one night visits ( Saturday nights whilst visiting a relative who lives nearby) and have always found the staff warm ,welcoming and professional . You get the feeling that the staff really care and have pride in the Mount Hotel.
The hotel can be busy as it hosts functions at the weekends ,however the service we have received has always been excellent!
Afternoon tea was delicious - a real festive treat with crackers and our own little area in the bar .

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The Mount Hotel in Wolverhampton is lovely. Bar area overlooking the gardens was beautiful with a life sized model Christmas Sleigh and full compliment of reindeers. Lovely. Christmas party meal very nice very well presented I would definelty recommend it.

Bedrooms. Had a double bedroom towards the back of the hotel really nice quiet, shower room very modern, only thing I would personnaly moan/complain about was the bedside cabinets are invasive. When you turn over in the night its easy to roll onto them and knock the lamp, telephone and complientary tissues off, after the third swear word my other half should have just got up and removed the offending cabinet instead he choose not too. His loss. I personally slept very well as bed comfie and plenty of pillows.

Room Tip: Rooms at the rear are better as very quiet, this hotel is off the main drag in pleasant surroundings...
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgnorth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 1 week ago

Had a family get together at The Mount,and i can only describe the whole experience as very disappointing.

Empty restaurany yet had to wait ages for a very bland meal,with the smallest of portions yet charged at an extortionate rate.
Two family members had to wait for their food an extra 20 minutes for their meal,so everyone had finished by the time they recieved them.Oh,and not forgetting the eyelash on someones plate....that didnt belong to them.

Went back to the lounge once the meal had finished,to find serving had stopped,no staff to be seen or heard. To be then told drinks would only be served on a pre-authorised card of £30.00.Why?
Bearing in mind this is party season,the only background noise was that of the heating!

This is a beautiful place on the outside,very impressive.......and then you walk in,and it ends.

What a shame!

  • Stayed December 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Really clean room reception really nice and great atmosphere with friendly staff. A bit hap hazard service, squeaky old floorboards. We where on ground floor near fire doors which squeaked and groaned every time they where open. Overall a very interesting and pleasant stay. Breakfast was lovely...

Room Tip: Don't get room on ground floor because of footfall noise in the mornings and def away from fired...
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Midlands Branch were tasked with housing the Xmas Party this year so we came up North The Mount we were very impressed with the hotel we had great rooms on the second floor all together so getting ready was easy as we could pop from room to room to share makeup :)
The Party was great the food service and the Music we dance the night away and had Bacon sandwiches at Midnight, Well done Mount and Well done Midlands Team.Only criticism would be no irons in the bedroom however when i called reception they sorted one for me quickly

Room Tip: Second Floor Rooms
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have just checked out of The Mount. Hotel is very quiet and rooms comfortable, warm and very clean. The staff are helpful and there is plenty of on-site parking. Breakfast had a good selection and hot food items were cooked to order.
Only downside, I had dinner at the hotel and had to wait a minimum of 40 minutes for my main meal (bearing in mind at the time I ordered I was the only person in the restaurant this is excessive). I was told the wait was due to the food being freshly cooked. When my meal arrived it might have been freshly cooked but it was not the standard to food I would expect after a 40 minute wait (from the taste and texture I would assume that some items were frozen) - the hotel did adjust my bill accordingly. This would not stop me staying here again

Room Tip: I had room, very quiet but if you were a couple the bed is small for two but big for one
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mount Hotel

Address: Mount Road | Tettenhall, Wolverhampton WV6 8HL, England
Location: United Kingdom > England > West Midlands > Wolverhampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Wolverhampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Mount Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
The Mount Hotel is a grand Period hotel offering a variety of accommodation types standard rooms, deluxe room, executive rooms which are located in a converted courtyard and grand suites overlooking the lawns. All of our rooms offer an array of modern facilities and are spaciously set out. The Hotel boasts an AA Rosette awarded restaurant The Drawing Room Bar and Grill, which serves contemporary British cuisine with a twist. As well as having its own Champagne bar serving an array of Champagnes and fine wines. We also offer an array of function, conference and wedding packages in either our purpose built conference centre; Newly refurbished Mander's suite or exquisite Great Hall dating from 1890. We strive to provide the best customer experience possible and ensure all our guests are comfortable and their needs are met while visiting Wolverhampton and the surrounding areas. ... more   less 
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Also Known As:
Mount Hotel Wolverhampton
The Mount Hotel Wolverhampton, England

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