Popped into get a Takeaway on the way home from Banbury, ordered 2 large pizza, a Supreme & a Heavenly Veggie, the girl came out to us and explained that they ad ran out of Olives and what alternative did we require.
We were told that it would be 15 to 20 mins, people came and went with their takeaways, the other lady who was sitting with us was brought hers, my Grandaughter and I were still waiting, eventually after 40 mins I asked if our pizza was ready because it was way over the specified time, she asked my name( bearing in mind it was the same girl that had came out to tell me there were no olives) she brought the pizza out and asked me to check they were correct.
I asked why she had not brought them out to me as I had been waiting a long time, she didn't reply, I checked the pizzas and expressed my disgust that there wasn't very much topping, she explained that's how it came.
I had a 10 mile journey home, by the time we started eating them they were cold, on the second bit of pizza my partner had, he found a long blonde hair, needless to say, no more pizza eaten, and promptly put in the bin.
Service poor, no apology for running out of ingredients on a Saturday night of all nights, and it wasn't that busy.
I went on to do the online survey, that's also a joke, it doesn't even give you enough digits when you want to complain as to why you weren't happy.
I certainly will not be going to Pizza Hut Banbury again.
If you own or manage Pizza Hut, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.