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“A bit of a treat” 4 of 5 stars
Review of Mercure Banbury Whately Hall Hotel

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Mercure Banbury Whately Hall Hotel
3.0 of 5 Hotel   |   17-19 Horse Fair, Banbury Cross, Banbury OX16 0AN, England (Formerly Mercure Whately Hall Hotel)   |  
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Ranked #9 of 12 Hotels in Banbury
Twickenham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“A bit of a treat”
4 of 5 stars Reviewed October 28, 2011

We went as a short break to visit Oxford and Stratford, so Banbury was pretty much in the middle. The hotel is a very impressive looking building. Very old coaching inn with lots of wood-pannelling. However, it is not at all stuffy - the staff were extremely pleasant and helpful. The room was very good in terms of size and facilities for the amount we paid. The breakfast was excellent. And Banbury is not only a good base for touring, but is also a sizeable town with its own attractions.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Stratford-upon-Avon, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 27, 2011

I moved to the UK last month and stayed here for 11 nights. The hotel is very run down and the room smelled like stale cigarette smoke. None of the bar fridges work. The room was so dusty you could see dust in the air, we had to make a request for them to vacuum the furniture. The mattress was very old and lumpy. The bathroom smelled like mildew. The customer service was terrible. None of the doors locked at night and it feels very unsafe, especially when you're coming in from the side door that leads to the car park. I would never recommend this hotel to anybody. Also if you're not familiar with Banbury, it is a very grim town, avoid if possible.

  • Stayed October 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Britain
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed October 23, 2011

We stayed in this hotel for three nights. Our room was in the newer part of the hotel and was comfortable and very clean, although it could perhaps have done with having the paintwork freshened up (a few chips here and there). However, the layout of the room was very good and the housekeeping was excellent. The bathroom was full size and immaculately clean. Toiletries were replaced and towels were white and soft.

The room was hot, but the window opened fully and a fan was provided, so we managed OK. The bed was large and very comfortable with excellent bedding.

The television was a large screen and worked well.

We did not eat in the hotel because there are so many restaurants and pubs in Banbury that we went out each night. We felt that breakfast was a bit overpriced at £15,50 per person, as we do not eat a full breakfast. We managed by buying what we needed at the local shop as there was a small fridge provided in the room.

We will certainly stay at this hotel again because we enjoyed our comfortable stay very much.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review, October 24, 2011
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Banbury. I look forward to welcoming you back to the Mercure Whately Hall Hotel
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Maidstone, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 21, 2011

I was attending an office reception not far from this hotel and as I was running late I dumped my bag in my room, shut the door and left. It was only much later on my return that I realised this room was well past its sell by date. The room in question was number 71. On route from reception to the room you get the feeling this is a very unloved hotel. The staircase upto the room was threadbare on the stair edges and very worn. The room itself had a chest of draws with a tv on it but the top of the chest was chipped and bubbled in a fairly larg surface area. The ceiling above the shower had a nice ring of rusty brown and the bathroom door and bath sides were chipped and in poor repair. some of the bulbs in the room had blown and generally felt neglected. For £79 this was not reasonable and had I seen these faults earlier I would have complained. After our dinner at the excellent nearby tandoori we returned to the hotel for a nightcap and on entering the bar were blown backwards by the sulphuric egg smell from behind the bar area. God knows what it was but we ended up outside in the cold fresh air!!

I took photos on the mobile of the room faults as I don't make spurious allegations and I suggest you ask to see your room before you unpack. The staff seemed perfectly reasonable and potentially if someone had some vision this could be a beautiful Hotel, just a shame the current operators don't appear to give a damn about its current state but still want top dollar room rates.

Banbury is beautiful though and well worth a visit.......just stay somewhere else!!

Room Tip: One that overlooks the garden which keeps you on the quiet side.
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  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review, October 24, 2011
Thank you for taking the time to tell us about your stay at the Mercure Banbury Whately Hall, I was disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.We appreciate your feedback, as this aids us to ensure we are always moving the business forward and to provide constructive criticism for the owners for future investment.
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Suffolk England
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 10, 2011

We recently booked the Hotel for a leisure weekend. Whilst the room was large and fairly well appointed the hotel is badly let down by the restuarant and service.

The first night while returning to our room we noticed a breakfast tray left out from the morning with left over food and drinks on it in the hallway. The next night at after 10.30 pm there were 4 breakfast tray with left overs in the same place, obviously having been left out all day! I will attach a photo if possible.

The break fast could have been good, but the food is just put out on dishes on a heated table. Some were cold, some dried out and some non existent! I waited for eggs one morning, I asked when staff went past for some. I waited. I was told they would be coming and to sit down. I did and ate my breakfast and after I had finished I was brought an egg on a small plate - too late. We had to ask for tea and toast- an spoons.

First night we decided to stay for dinner in the hotel. Bad mistake! Apart from the slow service we were given a bottle of white wine and it was stood on the table. About 15 minutes laler someone notice and actually brought and ice bucket. We both ordered fillet steak, one medium rare no sauce and one medium with sauce. Of course they were the wrong way round and by the time it was discovered the source had been put on the steak. The chips were out of a the freezer as were the onion rings. The field mushroom looked like it had been run over by a steam roller and a week ago at that. Thank goodness for the VERITAS bistro we found 400 yards from the hotel, which was excellent (and cheaper) with fresh food properly cooked!

We have beem to the Mercure chain in France and I think they should send over some of the thier staff - and definitely chefs!- to show this hotel how to do it!!!.

By the way I did complain and the receptionist said they would allow us a discount next time- what next time!

Room Tip: Ask for th eold room suites
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  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
122 reviews 122 reviews
36 hotel reviews
Reviews in 61 cities Reviews in 61 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 1, 2011

We needed a place between London and Blackpool and chose this as it was convenient. the front desk was very good, the room was also and the parking was secure, the breakfast was excellent as was the service from the breakfast room staff. The room was a little noisy as it looked out onto the main street. On a Friday night patrons from several pubs were a bit on the noisy side. This is an older establishment and suffers from the British problem of very creaky floors. The hotel had a lot of charm. Problem we encountered whereas my wife left her nightie in the bathroom. Two telephone calls were made after checkout to the hotel and on both occasions we were promised that HouseKeeping would phone us back. This never happened and we did not retrieve the nightie.

Room Tip: Get a room at the back of the hotel and near the car park
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review, October 4, 2011
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Banbury. Could you please email me on jane.riley@accor.com the night you stayed and the room you stayed in and i will speak to housekeeping personal to find your wife's nightie. I look forward to welcoming you back to the Mercure Whately Hall Hotel
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A TripAdvisor Member
4 of 5 stars Reviewed September 27, 2011

Rooms in the "newer" (built late 60's) part of hotel were disappointing we could hear every noise from room next door and we got stuck in the lift! The manager and reception staff were marvelous. They upgraded us to a suite in the old part of the hotel and it was very nice, but most important of all it was quiet.Excellent staff throughout the hotel.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whately, General Manager at Mercure Banbury Whately Hall Hotel, responded to this review, October 4, 2011
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at the Mercure Whately Hall Hotel in Banbury and will pass on your comments to the reception team. I look forward to welcoming you back again soon. Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Banbury Whately Hall Hotel

Address: 17-19 Horse Fair, Banbury Cross, Banbury OX16 0AN, England (Formerly Mercure Whately Hall Hotel)
Phone Number:
Location: United Kingdom > England > Oxfordshire > Banbury
Amenities:
Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Banbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Banbury Whately Hall Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
3 star hotel offering 69 ensuite rooms in an idyllic 17th Century setting where Jonathan Swift wrote Gulliver's Travels in 1723. Ideal as a base for exploring the Cotswolds region, Stratford Upon Avon, Oxford, Woodstcock & Warwick. 10 minutes from Banbury railway and coach stations, 30 miles (50 km)from Birmingham Airport and easily accessible via Junction 11 of the M40. Features 7 meeting rooms accommodating up to 120 delegates, Swifts & Berkeley Restaurants and Hornton Bar. 24hrs room service and free car parking. ... more   less 
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Also Known As:
Accor Whately Hall Hotel

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