Stayed at the Basildon South Premier Inn this last week for two nights. Everything about the booking was first class and couldn't have been greeted by any friendlier and welcoming staff. A special mention here to Joy who was the lady on reception who greeted us, I had made two separate bookings for the two nights and she had noted this and had already sorted that we would be in the same room for the two nights with no need to move. Her customer service is outstanding, nothing was too much trouble for her and was just a lovely lady to talk to in general!
The hotel is very close to the main road but you would never know, the rooms block out almost all of the external noise. Site was perfectly located for the purpose of our visit which was to visit friends who live locally, easy to travel to and from and lots of parking available - even with the very busy (& yummy!) Beefeater next door.
Had a thoroughly enjoyable visit at this hotel, we did encounter some noisy neighbours on the second night (a hen party and a stag party) but I guess this wasmto be expected with big parties. Yet again though Joy excelled with superb customer service, I mentioned to the girl on the desk when asked if everything had been ok with our stay and mentioned in passing about how it had been slightly noisy. Later that day whilst travelling home I received a phone call from Joy who had just come on shift, and apologised for the noise, they had been unaware of the stag party booking as all had booked individually (the hen party had been suitably catered for as a group to cause as little disruption to other guests as possible) and told me that under the good nights sleep policy she had refunded our room for the second night - completely unexpected but a lovely gesture and a lovely personal touch with the call. Thank you Joy for everything, absolute star employee!
Would definitely recommend to others and wouldn't hesitate to stay here again in the future when visiting my friends.
- Official Description (provided by the hotel):
- Ideally located just 5 minutes from Wat Tyler Country Park where there is a craft shop, large adventure playground, motorboat museum and miniature railway. For shopping, Lakeside and Eastgate shopping centres are nearby. Coal House Fort is just 5 minutes away. Our Basildon South Premier Inn has everything you'd expect, free parking, incredibly comfy beds in every room and an onsite Beefeater restaurant serving freshly cooked chargrilled food. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Basildon South Essex