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“Absolutely outstanding service!” 4 of 5 stars
Review of Premier Inn Basildon South

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Premier Inn Basildon South
3.0 of 5 Hotel   |   High Road - Fobbing | Stanford le Hope, Basildon SS17 9NR, England   |  
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Rooms from £57
Ranked #2 of 7 Hotels in Basildon
Certificate of Excellence 2014
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Absolutely outstanding service!”
4 of 5 stars Reviewed April 28, 2013 via mobile

Stayed at the Basildon South Premier Inn this last week for two nights. Everything about the booking was first class and couldn't have been greeted by any friendlier and welcoming staff. A special mention here to Joy who was the lady on reception who greeted us, I had made two separate bookings for the two nights and she had noted this and had already sorted that we would be in the same room for the two nights with no need to move. Her customer service is outstanding, nothing was too much trouble for her and was just a lovely lady to talk to in general!

The hotel is very close to the main road but you would never know, the rooms block out almost all of the external noise. Site was perfectly located for the purpose of our visit which was to visit friends who live locally, easy to travel to and from and lots of parking available - even with the very busy (& yummy!) Beefeater next door.

Had a thoroughly enjoyable visit at this hotel, we did encounter some noisy neighbours on the second night (a hen party and a stag party) but I guess this wasmto be expected with big parties. Yet again though Joy excelled with superb customer service, I mentioned to the girl on the desk when asked if everything had been ok with our stay and mentioned in passing about how it had been slightly noisy. Later that day whilst travelling home I received a phone call from Joy who had just come on shift, and apologised for the noise, they had been unaware of the stag party booking as all had booked individually (the hen party had been suitably catered for as a group to cause as little disruption to other guests as possible) and told me that under the good nights sleep policy she had refunded our room for the second night - completely unexpected but a lovely gesture and a lovely personal touch with the call. Thank you Joy for everything, absolute star employee!

Would definitely recommend to others and wouldn't hesitate to stay here again in the future when visiting my friends.

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon South, responded to this review, April 30, 2013
Thank you very much for taking the time to review your recent stay with us.

It is our aim to ensure that we provide clean facilities and great service to all our guests. We are very glad that you received consistent standards during your stay with us.

Your comments have been well received by the team and they are very pleased. It is a pleasure. Your comments have been passed onto the team with recognition.

Also to Joy, it has been a pleasure and she cannot wait to welcome you back again to stay with us.

We look forward to welcoming you back to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    84
    49
    15
    3
    2
See reviews for
49
42
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
cornwall
Top Contributor
75 reviews 75 reviews
58 hotel reviews
Reviews in 54 cities Reviews in 54 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed April 8, 2013

Friendly Desk Staff, A Spotlessly Clean & Comfortable Large Family Room situated by the A13 for easy access to Southend (15mins) or the M25 (15mins) .. Beefeater restaurant next door if you need something close by for eats or drinks; Free parking.. Excellent value for £25 which is what I paid
..

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon South, responded to this review, April 9, 2013
Thank you very much for taking the time to review your recent stay with us.

We are very glad that your stay with us was very comfortable and you were happy with the service from the friendly staff.
Yours comments have been passed on to all the team and they were very glad that you enjoyed your stay.

We look forward to welcoming you back to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 7, 2013

We stayed here for one night and have used this hotel in the past. Standards are consistently good - helpful staff; rooms clean and well equipped; bed very comfortable; breakfast up to usual high standards. Altogether, another excellent stay and highly recommended.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon South, responded to this review, April 9, 2013
Thank you very much for taking the time to review your recent stay with us.

It is our aim to ensure that we provide clean facilities and great service to all our guests. We are very glad that you received consistent standards during your stay with us.

Your comments have been well received by the team and they are very pleased. It is a pleasure.

We look forward to welcoming you back to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2013

We stayed here for 5 nights over Easter and must say it was one of the best Premier Inns we have stayed in. Although you are near a main road and a railway line, it is very quiet in the rooms The rooms were spotless, although needs more tea, coffee and sugar. Staff were very friendly and helpful especially the receptionist called Lyn who went out of her way to greet you and chat with you. Nothing was too much trouble for her. Breakfast was well worth the money and plenty of it. Definitely would stay again.

Room Tip: There is no lift so if you have anything heavy ask for ground floor room
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon South, responded to this review, April 9, 2013
Thank you very much for taking the time to review your recent stay with us.

It is our aim to ensure that we provide clean facilities and great service to all our guests. We are very glad that you received consistent standards during your entire 5 nights stay with us.

I am very pleased to know that, Lyn did ensure you enjoyed your stay with us.

Your comments have been passed to the team including Lyn with Recognition. They were very pleased. To Lyn, it has been a pleasure for her.

We look forward to welcoming you back to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Letchworth, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

BRILLIANT!!!
Absolutely lovely. My family loved it. Rooms were spotlessly clean and quiet. Staff were friendly and EXTREMELY helpfull (lovely gentleman named Adey charged my Sat Nav up for me otherwise we would have been lost).
Beefeater next door was also great. Friendly and helfull...big size meals and "best burger my daughter has ever had" lol.
The breakfast had a huge choice to choose from and was much needed. Served all very quickly.
ONLY downside is the white of the eggs were a bit 'snotty' :-)
Upon leaving the cleaning staff were all smiles and also held the door open for my daughter who was on crutches whilst I had luggage.
A lovely stay. Next time I visit my friend I will choose the Haywain again.
And will spread the word.
Keep up the good work chomies

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon South, responded to this review, February 6, 2013
Thank you for taking the time to review your recent stay with us.

We always ensure that all our guests do enjoy their stay with us. It is very great to know that on this occasion you enjoyed every aspect of your stay from the service to the facilities provided.

Also I am pleased to know that Adey went the extra mile to ensure that your sat nav was charged for your journey.
You will be pleased to know that all staffs in all departments including Adey were very happy to here about your comments.

I can only apologise for the state of the egg, but please be assured that your feedback has been taken onboard seriously and all will be done to avoid this from happening again.

We look forward to welcoming you back to stay with us again in the future.

Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
69 reviews 69 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 24, 2013

I've stayed in a number of Premier Inn properties; they vary a little bit in terms of overall decor but they are good value for money.

As other people said, the Front Desk people were uniformly polite and cheerful and I was very impressed that they (a) called me prior to my check-in to ask if I'd like to reserve a table for dinner (as the restaurant is busy) and (b) found them outside in the morning de-icing all the car windshields.

Some more expensive properties might take note and it just highlights the fact that good service is teh starting point.

Room Tip: Get one facing the car park rather than the road and down the end of the hall is a good idea.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWAME_JOHNSON, Operations Manager at Premier Inn Basildon South, responded to this review, January 25, 2013
Thank you for taking the time to review your recent stay with us.

It is always very pleasing to know that we did all we can to make every guests stay a comfortable one. More exciting to receive a feedback from the guest to inform us of how their stay with us was.

We are very glad to know that we maintain the same level of service with all our guests.

Your comments have been passed to all the staff members in the hotel with recognition and they were very excited about your comments. They all look forward to welcoming you back to stay with us again in the future.

Thank you for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 21, 2013

Very quiet indeed, slept soundly no disturbances as we had to be up very early the next morning.
Staff were very polite and helpful. Cleanliness - Excellant. Room Space very good and desk to work at. Bathroom excellant shower worked no fiddling about,very clean. Tea/coffee facilites very good although only 2 tea bags,but you could ask for more. Parking was very good outside window so could watch car. Only criticism was it was a very long walk carrying work and heavy bags to and from room. Perhaps they could haveanother entrance at the far end or middle. But overall we would reccomend to anyone. Value for money indeed.

Room Tip: If you have a large or heavy amount of luggage try to ask for room nearer to reception. Reception is...
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Basildon South

Address: High Road - Fobbing | Stanford le Hope, Basildon SS17 9NR, England
Phone Number:
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #2 of 7 Hotels in Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Basildon South 3*
Number of rooms: 61
Official Description (provided by the hotel):
Ideally located just 5 minutes from Wat Tyler Country Park where there is a craft shop, large adventure playground, motorboat museum and miniature railway. For shopping, Lakeside and Eastgate shopping centres are nearby. Coal House Fort is just 5 minutes away. Our Basildon South Premier Inn has everything you'd expect, free parking, incredibly comfy beds in every room and an onsite Beefeater restaurant serving freshly cooked chargrilled food. ... more   less 
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Also Known As:
Premier Inn Basildon South Essex

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