Just to let everyone know how you get treated in this hotel.
My colleague and I stayed one night, after we checked in and got showered we went out for dinner, on our return I noticed my brand new laptop was stolen on further inspection I noticed all my valuables where gone,£4000 worth of my property gone just like that,(I know what you must think that Its my own fault for bringing such expensive property but We were on business and needed all our equipment) also you just dont expect that in a higher grade hotel.
My rant is how I got treated afterwards, The whole Whitbread company couldnt care less about you or I or anyone only as long as the fat cats get richer, I was treated like a criminal absolutely disgusting, I received a letter 2 months later saying Their insurers Zurich would have no part in reimbursing me as they have a disclaimer in the reception.
So for all you people who are either on business or pleasure and decide to stay at this hotel either dont take any decent property or just STAY away as I wouldnt want anyone to go through what I had to, They stole my door keys my car keys my passport my watch my photos of my children, I feel sick to the stomach just thinking about it.
I will never have a good word to say about such an unprofessional outfit.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We can only give our most sincere apologies, not just for your stolen property, but for the unprofessional way you have been dealt with so far.
Please be assured that, on receipt of your details, we will launch an investigation immediately to find out what happened; hopefully we can reach a resolution that you can be happy with.
Thank you very much for writing a review; we sincerely hope that we can restore your faith in Premier Inn, and we hope to welcome you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.