We arrived on Wednesday 19th Sept.and were given our room. It was explained that the part of the hotel we were in was in fact built 9 months ago. And it reflected in the comfort of the bed. It was in fact made of cement. I lost a night's sleep trying to get to sleep.Which brought me into contact with Sara the next day, when I complained of being uncomfortable in bed. What a difference she made....my goodness me...where do The Premier Inn get these staff from. She was very sorry that I had lost a nights sleep,she would arrange for a bed quilt to go under the sheet to soften the mattress.Sara and Chelsy were absolutely wonderful about the whole business and could not do enough for us.We even got a refund for that bad night!!.Danny the little cleaner deserves a mention because she bent over backwards for my wife by taking her case to the car when we left. What marvelous staff they are. Where do The Premiere Inn find then from baffles me. Thank you Sara Chelsy and Danny!! You made my stay very nice.
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- Also Known As:
- Premier Inn Basildon East Mayne Essex