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“Do NOT stay here - truly awful place” 1 of 5 stars
Review of Campanile Hotel Basildon - East of London

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Campanile Hotel Basildon - East of London
2.5 of 5 Hotel   |   A127 Southend Arterial Road | Pipps Hill, Basildon SS14 3AE, England   |  
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ADDITIONAL £7 DISCOUNT
Ranked #7 of 7 Hotels in Basildon
Newstead, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Do NOT stay here - truly awful place”
1 of 5 stars Reviewed October 19, 2013

An absolute hellhole of a place, my room was small, dark and unappealing with a dirty floor. The chairs are obviously designed to force you to the bar - very uncomfortable. There are no sweeteners included in the drink making facilities, or at the breakfast buffet. The hotel obviously takes the view that diabetics can go to hell.The bar/restaurant staff are beyond useless. The food is atrocious, I would not feed my dog in this restaurant, and the service even worse than the food. Do not stay here, not ever - you would do better to sleep in the car, and eat at MacDonalds, in fact, sleep rough before you sleep here. Seriously; Do NOT stay here - EVER - it is truly awful - save yourself - go elsewhere.

Room Tip: Do NOT stay here - EVER - it is truly awful - save yourself - go elsewhere.
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  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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163 reviews from our community

Traveler rating
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    36
    31
    44
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Russian first
  • Any
English first
Wallsend,England.
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 18, 2013

Stayed here a couple of weeks ago booked by my works Booked for two nights stayed one but will never stay in a campanile again it was quite unerving staying there and the only thing missing I felt was the chalk outline of a dead body on the floor. The only reason I gave it one star was for the staff who were very nice.

Room Tip: Go to another hotel
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  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcestershire
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 4, 2013

My colleague and I had the misfortune to stay at this 'venue' I wouldn't call it a hotel. The reason why we stayed here was because it was booked on our behalf by our head office. The hotel was shabby dark and dank. Peeling paint and rotting wood work everywhere. It looked as if it was housing refugees or the homeless. We decided to stay but to eat off the site as the menu was not that appealing. My room was number 38 on the ground floor on the end. Holes in the bathroom door filled rather badly with polyfilla, a sign for a bottle opener on the wall with no bottle opener in situ. A single curtain for the front window that did not cover the window for privacy. An extension lead hanging from a plug at the top of the window just hanging there. No small hand towel. The overpowering smell of air freshener when you walked into the room was appalling it made me choke. You may think that was a nice touch but really it was to mask the smell of the room. Yes the bed was clean, the towels were spotless. But at 12.15 am to find that my bedroom floor was soaking wet from what must have been a constant leak from a long standing problem and to listen to a drip drip drip was not my idea of fun as I had a 6.00 am start. I called the reception and was moved to another room on the top floor by the night manager.

The only redeeming factor of this 'venue' was the staff who were courteous especially the lady who served breakfast in the morning. What a breath of fresh air she was a 'lovely lady'. The presentation of the breakfast was pretty good I have to say and beautifully cooked.

But I have to say 'Never ever again'!

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Northampton, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 3, 2013

Definately not what we expected, this is more like camp site chalets, (maybe the name speaks for itself) or, what has already been described, a motel. The rooms were clean enough but very basic. Beds were comfortable though. No frontage to the hanging space and no drawers for storage. Shower good but the whole place steamed up causing a very damp atmosphere.Not double glazed. Only one bath towel, no hand towel. Thought that breakfast was expensive, but had good choice. The whole place looked as if it could do with a major overhaul.

Room Tip: Choose an upstairs room to avoid noise from above
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Malta
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 21, 2013

For the price you pay this hotel is really a bargain ! The room was clean everyday,kettle,coffee,milk and sugar everyday and when i asked for an iron,i was provided with one for a whole week,with a small ironing board too ! We had breakfast everyday and it was really the best,my husband took english and me continental,the croissants were really delicious! If i go to UK again for sure i will go to Campanile!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lincoln, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 17, 2013

Not really a hotel more of a motel. The rooms were quite ok for a budget hotel but was let down on two points.
1. No hand towels, they do not provide them but expect you to use the same towel that you used for bath/shower even if they are wet.
2. They could not afford to provide a curtain that would cover both ends of the window so you have a gap for people to look in at night.
Feel that the owners need to look at what they are providing as the above does not encourage return visits.

Room Tip: Choose another hotel.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 7, 2013

Staff were all very friendly and helpful. But this is a budget hotel and it is easy to see why. In fact 'hotel' is a misnomer; it is more like a motel and you can park your car almost outside the door to your chalet. Everywhere was clean and the beds comfortable. Bit the whole campus looked dilapidated and in need of a complete makeover. The colour scheme throughout is dark brown and beige - yuk! Even the doors to the chalets are black - awful! For goodness sake put some colour into the place. Noise from the adjacent A127 was almost unbearable. It seemed to me that the excellent staff were working against all the odds and they deserve better. So do we customers.

Room Tip: Ask for a room as far away from the 127 as possible. And check that you can get a WiFi connection, b...
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Campanile Hotel Basildon - East of London

Address: A127 Southend Arterial Road | Pipps Hill, Basildon SS14 3AE, England
Phone Number:
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Basildon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Campanile Hotel Basildon - East of London 2.5*
Number of rooms: 97
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Also Known As:
Campanile Hotel Basildon - East Of London Essex

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