This hotel was basic and clean, hot showers and was reasonable for the price.
We booked through booking.com and got the one night room for 51 pound for 2 people. We booked 2 rooms as there was 4 of us girls aged 20-24. If you are wanting a cheap room with reasonable distance to Festival park or the shopping center this is a brilliant place to stay as it is only 4minutes drive. However, on arrival the assistant manager was extremely rude. Travelling as a group of young girls she instantly stereotyped we were 'loud' although we entered the reception quietly and politely. Also there is only one plug socket per room, which is a nightmare when your all trying to get ready and charge phones all at once...so may want to take an extension lead if you stay here and there is more than one of you. They only gave you one hand towel and one full body towel which was what the room apparently came with even if you were booking for a room for 2 people. The cleaner was also very impatient, as checkout was 12o clock mid-day, she hothered round outside our rooms from 10am which wasn't the most comfortable feeling. In general, booking through booking.com, states there was no payment deducted from cards until arrival, on arrival the assistant manager was moaning that one of our rooms wasn't paid for and the money had already been taken for the other room. The lady instantly accused us of lying about what your website said in which we now have to send evidence for off. The money shouldn't have been taken off our cards until we arrived as this is not what was stated. The assistant manager also stated she was going to cancel our room because we hadn't pre-paid. There was no confirmation of her wanting to do this, so was very unprofessional and rude towards us.
Stay here if your looking for a cheap night close to nightlife but go prepared!
- Also Known As:
- Campanile Hotel Basildon
- Campanile Hotel
- Campanile Hotel Basildon - East Of London Essex
- Reservation Options:
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