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“Very Good Indeed - Recommended.” 4 of 5 stars
Review of Holiday Inn Basildon

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Holiday Inn Basildon
3.0 of 5 Hotel   |   Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England   |  
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Ranked #5 of 7 Hotels in Basildon
Southampton England
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Very Good Indeed - Recommended.”
4 of 5 stars Reviewed November 13, 2013

Stayed for three nights. Had concerns after reading some reviews. Need not have worried. Location was very good - many restaurants within easy walk. Plenty of on site parking. Rooms were clean and well serviced. Bed very comfortable. No problems with noise. The staff were truly exceptional - all polite, very helpful and professional. Breakfast was of a very high standard and again the staff and chef could not do enough. Congratulations to the GM and his team on making their guests feel welcome and looked after.

Room Tip: Rooms on lake side have great view and will be even quieter.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, November 22, 2013
Dear Englishlaw

Thank you for your recent review of our Hotel - I am so pleased that you had a great stay wit us and found all of the team to be friendly and Polite. I will certainly pass your feedback on to the team.

We all look forward to seeing you back at the hotel soon.

Kind regards

Kevin Coombes
General Manager
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270 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Lincoln, United Kingdom
Top Contributor
96 reviews 96 reviews
57 hotel reviews
Reviews in 65 cities Reviews in 65 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 12, 2013

Stayed just one night and was impressed. Location was good. Room very clean and welcoming a nice touch was a note from the chamber maid. Had dinner was was good, only problem being height of the seats at the tables in the bar but that is a common problem. Had a really good nights sleep, yes it was a Sunday but I had the window open and was bothered by noise. I use many of the Holiday Inn brand and compared with others this was bar far the best.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, November 22, 2013
Dear Roonie4

Thank you for your great review of our hotel - I am so pleased that you had a great stay with us while visiting the area. Your feedback is very important to us and it always great to receive positive reviews to share with the team.

We hope to see you back at the hotel soon

Kind regards

Kevin Coombes
General Manager
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Basildon, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2013 via mobile

I have stayed at this hotel around 10 nights in the last two months and never had a good nights sleep. There is a plague of boy racers that rally drive around the car park opposite until around midnight. Absolutely no chance of a decent nights sleep

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, October 21, 2013
Dear Nick19831

Thank you for your recent review of the Holiday Inn Basildon. Your feedback plays a key part in helping us make improvements for the future. We work work with both the Festival Leisure Park and local authorities to minimise any inconvenience to a minimum for all our guests at the Hotel.

On your next visit to the hotel I will allocate you one of our quieter rooms where I am sure you will receive a great nights sleep as expected.

Thank you again for your review

Kevin Coombes
General Manager
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Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 6, 2013

The hotel is fine, my room was clean, quiet, comfortable. The location is great, plenty of pubs / clubs and eateries on festival park. The food in the hotel although limited is good.

Staffing is a real issue, the hotel was fully booked, with several large groups attending. It took me 45minutes to order a coffee, Andrew was covering the bar because of staff sickness he was being watched by two other members of staff who were not trained to make coffee, serve behind the bar or apparently do anything but bleat on about not being qualified..

I appreciate that you can't predict staff sickness but my 45minute wait was for Andrew and "Entourage" to serve two customers with a total of 5 drinks!! One other customer who gave up queuing walked to McDonalds queued up purchased coffee and walked back while we were still waiting.. The team of halfwits tried to charge another customer £3.30 for two black currant cordials & tap water!! Thankfully Andrew corrected the mess and gave away the drinks as a good will gesture.

My only other issue was bar staff stupidity during the evening. My party of 21 people wanted to purchase one bottle of vodka from the bar - we were quoted £300 because it consisted of 75 shots at £4. After we finished laughing we offered a fair £50 to which security was called because the balshy mare decided that the £300 wasn't negotiable. Despite spending over £1000 between us that evening she was rude and unhelpful - Security saw no threat and joined in with the laughter!!

In summery, great hotel, great location but unwarranted stupidity tried its best to spoil a great weekend!!

Stayed October 2013, traveled with friends
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KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, October 21, 2013
Dear telfordthaiboxing

Thank you for your recent review regarding your lounge experience in the hotel. I am sorry to hear of the shortfalls and difficulties you encountered during your stay and would hope that you will not be deterred from using us again in the future as a direct result.

I am pleased to read your positive comments concerning the hotel which reflects similar feedback received from other guests attending the weekend event at the hotel.

Once again - thank you for your time

Kevin Coombes
General Manager
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Leicester, United Kingdom
Top Contributor
85 reviews 85 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed September 24, 2013

Easy access from M25. Sufficient parking available. Modern hotel and nothing elaborate. Reception adjoins the bar lounge, so was a little noisy as the football was on. Reception pleasent. Bedroom was an Executive Room - good size; bed very comfortable; sofa less so. Struggling to see what made it "executive" Bathroom a little tired but facilities all in working order.
Breakfast in restaurant was very good - usual buffet style but excellent choice. Staff were very pleasent.
Hotel is next door to Festival Park [leisure/cinema/restaurants] - was during the week so not particularly noisy. Good 3* standard. Would use again if working in the area.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review, October 9, 2013
Dear Richard_ATB,

Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is always great to hear from our guests on how we are doing. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Porth, United Kingdom
Top Contributor
101 reviews 101 reviews
49 hotel reviews
Reviews in 40 cities Reviews in 40 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed September 22, 2013

Excellent conference facilities, hired for a business seminar recently, good access, nice size, helpful staff.

Lovely hotel location next door to festival park Basildon, good choise of food and entertainment on doorstep, plenty of onsite free parking at hotel.

Cosy bar area just inside main entrance with televisions dotted around, helpful staff on reception. Downside during our stay (only one of two lifts working) which meant long wait (not good).

Bedrooms decent size, bathroom tiny (like size on a ship) both clean but also in need of refurb (signs of use allround). Usuall coffee/ tea etc bathroom extras but no fridge in room.

Good choice at breakfast and helpful chef on hand to cook on request.

Would use again if in area on leisure or work.

Room Tip: Ask for room overlooking lake, nicer than other side overlooking complex behind
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, October 21, 2013
Dear welshone03

Thank you for your recent review. I am pleased that you enjoyed you stay with us at the Holiday Inn Basildon. Although our bathrooms are smaller than others, I am pleased that you found them to be clean and fully operational.

I look forward to welcoming you back to the hotel soon

Kind regards

Kevin Coombes
General Manager
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Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 22, 2013

I have just stayed at this H.I for 5 nights on a business trip, all the staff I spoke to were polite and always willing to help. The breakfast can only be described as the best I have ever had in a hotel. The beds are really comfortable we had a flat screen tv in an average size room.
The bathrooms are dates and the frames on the doors were all chipped and needed and good paint, the restaurant they say they have is at the bar and you order from at the bar from a menu that is not that big at all. When I ordered one night I was made to wait 40 minutes for my food and when I asked where it was the bar staff replied it takes 40 minutes to marinade the chicken so I waited for another ten minutes and when the food finally arrived it was stone cold. So my advice is there is a Pizza Hut next door make your own mind up.

Room Tip: Standard double
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review, October 6, 2013
Dear Dave C,

Thank you for your feedback. I am very pleased to hear that you appreciated how our breakfast was during your stay. We strive to exemplify comfortable and relaxing environments with all the services you need and more, and I am sorry this was not provided for you. I apologize for any inconvenience caused by the restaurant service and bathroom facility. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate your review and look forward to welcoming you back to our hotel soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Additional Information about Holiday Inn Basildon

Address: Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
Phone Number:
Location: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Basildon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
Official Description (provided by the hotel):
The Holiday Inn Basildon is located on the Festival Leisure Park set in its own grounds overlooking a picturesque garden and fishing lake. The Holiday Inn Basildon is 0.5 Miles from CNH tractor plant and 3 miles from Ford Motor Company research centre. We are only 40 minutes from Stansted Airport and 8 miles from the M25 Jct.29 With easy access to Lakeside and Bluewater shopping centres. The Holiday Inn Basildon bedrooms have High Speed Internet Access and are Air-Conditioned. Family, and accessible rooms are available. Meeting rooms and public areas have WIFI. We offer an extensive menu served daily in our lounge and 24 hour room service. The Holiday Inn Basildon is a popular venue for Meetings in the Academy Conference centre. The Holiday Inn Basildon also caters for Banqueting events including Dinner Dances and Weddings in our suites which can cater for up to 220 guests and has ample free parking, including accessible parking. The Festival Leisure Park adjacent to the hotel boasts a wide choice of restaurants, nightclubs and leisure activities, including a 10 screen Cinema and Bowling ally. As one of our guests at the hotel you can take advantage of complimentary one day passes to the Fitness First gym that is a two minute walk from the hotel. The Hotel offers leisure packages:- Shopping, family and Honeymoon. Kids Stay and Eat Free* making Holiday Inn Basildon an ideal location for a family short break. ... more   less 
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn
Holiday Inn Basildon Essex

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