Instead of writing another review full of praise, we’d like to give you two examples of the professionalism, honesty and openness Cressbrook Hall offers, that makes you feel 100% taken care of.
We decided to get married at Cressbrook Hall despite having seen it the first time on a grey, cold and rainy winter’s day; that’s how beautiful it is. We were more than satisfied with the service and flexibility of the Staff and especially Mrs Hull-Bailey.
As it was a German-English marriage we wanted to implement a few German customs into our wedding and Mrs Hull-Bailey not only listened to our request, but also gave her very valuable input that stems from years of experience. Her insight when it comes to the processes and less romantic aspects of a wedding are extraordinary and always presented as a thoughtful suggestion. This way you’ll have _your_ wedding in a version that will fly by without any friction – so it’ll let you do what you should do on your wedding day: Focus on nothing but your beautiful bride or your handsome groom and savour every second of it, without a worry on your mind.
We bought a keg of local ale for the wedding and paid for it upfront; we also put money behind the bar that was supposed to be for all other beverages excluding the keg. Unfortunately, the staff at the bar deducted beer from the keg from the amount of money that had been put behind the bar, as it was forgotten that we had already paid for the keg of beer. I quickly consulted Mrs Hull-Bailey and she sorted it out right away, checked the invoices, realised a mistake had been made, informed the staff and promised me that they’d sort it out. Just like that this hiccup was taken care of – it never had the chance to develop into a problem due to excellent communication and absolute dedication of the staff to our wedding. The next morning Mrs Hull-Bailey approached me, went through a detailed overview of the costs from the glorious day before and explained to me how much money had been deducted from the money behind the bar that shouldn’t have been deducted and gave that amount back to me.
To me this shows just how comfortable and carefree you can be when you decide to have your wedding here. Even when it comes to the nitty-gritty, you won’t have to concern yourself with it much, as you can always trust in the unfailing honesty and professionalism of the staff.
We’d like to thank the Cressbrook Hall team for a most wonderful wedding.
Vielen Dank aus Deutschland.
Katie & Steffen
- Also Known As:
- Cressbrook Hall Hotel
- Cressbrook Hall Hotel Buxton