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“A Lovely Stay at The Palace, Buxton” 5 of 5 stars
Review of The Palace Hotel

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The Palace Hotel
3.0 of 5 Hotel   |   Palace Road, Buxton SK17 6AG, England   |  
Hotel amenities
Ranked #5 of 8 Hotels in Buxton
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“A Lovely Stay at The Palace, Buxton”
5 of 5 stars Reviewed December 3, 2013

Myself and seven friends stayed at the Palace on 30 November 2013. This is our 4th visit and we always have a wonderful time. Some rooms are nicer than others but even the ones that are probably in need of updating are still clean and comfortable, It's a beautiful, elegant building in a lovely position and Buxton is just Wonderful. The staff at the Palace are always so helpful and friendly. We didn't eat at the hotel this time as we decided to try one of the local restaurants but in the past the food has been really good. The hotel has such lovely atmosphere and we feel equally at home dressed in our party dresses and heels or jeans and walking boots. I have rated the "sleep quality" as average this time as we did have some machine/ heating system noise but this seemed to be restricted to our room.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this review, December 5, 2013
Seemingly a lovely stay at The Palace, apologies for any minor issues with the noise, overall a great stay. Thank you for returning and look forward to your next trip to Buxton, where the room shall match your relaxing stay.

Best Wishes
Rob Quinton
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,376 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Buxton
1 review
5 of 5 stars Reviewed December 2, 2013

Finally a hotel that is happy to help no matter the problems. Friendly staff, lovely food, nice relaxing spa and pool to enjoy after a busy day outdoors. The rooms are clean, spacious, providing everything you would need and a fabulous atmosphere, welcoming and warm. Truly felt relaxed and spoiled. Reasonably priced and offers of good deals on return bookings. Good location for exploring the peak district.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this review, December 5, 2013
Compliments to all the team, thank you for your review. Location, hospitality, comfort and cleanliness all contributing to your enjoyable visit to The Palace Hotel, Buxton.

Many Thanks
Rob Quinton
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashbourne, United Kingdom
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed December 1, 2013 via mobile

Although the reception staff, and the restaurant staff were helpful, it doesn't make up for the shabby rooms. We had a double bed with a single width headboard. Not a big thing in itself but everything about the room was shabby and worn. The sofa was stained, the sink cracked, the towels thin and grey. People expect better nowadays. It needs much more than a facelift.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this review, December 2, 2013
Thank you for your comments, if you wish to discuss further please contact me at your earliest convenience.

Kind Regards
Rob Quinton
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, England, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 29, 2013

What a treat. True the hotel needs a little TLC but the old fashion grandeur made up for it. Its a old building not a modern new build. We used the stairs when going down to reception. Its an experince to walk down that grand staircase. Room big and spacious, clean and tidy, with a massive bed. Staff friendly and helpful. Breakfast excellent. Wish we had an evening meal here but 06.30 start was to late for the theatre tho we have found out that this has changed to 06.00 which is ideal since trying to get a pre theatre meal in Buxton is a nightmare. Value for money-£70 for two, bed and breakfast superb. Would we stay here again-definitely. If you go to Buxton you must stay here.

Room Tip: We stayed in room 123
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this review, November 30, 2013
We are delighted that you enjoyed your stay with us, thank you for taking the time to post your comments. The Palace looks forward to your return in the near future for whatever occasion it may be.

Best Wishes
Rob Quinton
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worksop, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 27, 2013

The Hotel was in the best location close to the opera house,Nearby nice eating and wine bars was only a cross a main road.
The staff at the checking was excellent
The room we had was a bit tired on floor 3 the towels and bedding excellent,but we only had a over night stop with breakfast included, we could not fault the breakfast well cooked,and hot.I felt very relaxed in buxton the only thing wronge with the hotel was the bar at night time i was waiting that long with our friends to get served at the bar over 20 minuets I went to my room and had a cup of tea it was 10.30pm we was told the private party was all using the small bar in the lounge area instead of the bar in the venue.other than that it did not spoil my weekend away and would go back next time in buxton.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this review, November 28, 2013
Puma Hotels Collection welcomes you back in the near future, thank you for your notes with apologies for minor delays at the bar.

Kind Regards
Rob Quinton
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2013

Excellent accommodation, very clean rooms and public area.The food was excellent at breakfast and I thanked the breakfast chef for this. Staff were helpful and polite, Harriet on reception was so very professional and courteous, Sean at the bar was so friendly and welcoming and Mikey the breakfast chef who cooked our fabulous breakfast. Will certainly return as they all made my family and myself so very welcome.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this review, November 28, 2013
Fantastic, the Palace appreciates you taking a moment to review your visit. Many names mentioned who will all be rewarded for the team efforts that are put forward within the daily hospitality we strive to deliver.

Many Thanks
Rob Quinton
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 25, 2013

I've read some reviews on here and yes the hotel is tired in places but overall it's a great hotel for a weekend break.

The staff were great. Friendly check-in, professional Spa staff and the bar/waiting staff were great too. The manager must be in touch with his team as they all gave excellent service.

Had an evening meal with friends there in a private dining room. We weren't expecting too much as we paid £110 for dinner bed and breakfast per couple. Much to our surprise, the food was excellent. We had a choice menu, which was great for our party of 20.

Buxton is a lovely place for a weekend break and the Palace hotel has an element of grandeur from days gone by. Yes the rooms could do with a make-over but a hotel of that size and age takes a considerable amount of time and investment.

Stayed November 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this review, November 28, 2013
Wonderful, thank you for taking the time to post your comments. Seemingly a relaxing but enjoyable visit to The Palace, we welcome you back in the near future and be sure that your comments will be made known to the team.

Regards
Rob Quinton
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palace Hotel

Address: Palace Road, Buxton SK17 6AG, England
Location: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Buxton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Palace Hotel 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Victorian Palace Hotel sits in 5 acres of landscaped gardens in the spa town of Buxton. Ideally located for visiting Buxton Opera House and exploring the Peak District National Park, Britain's first National Park and one of the country's most popular walking destinations, this hotel has an imposing facade and opulent interior to provide an unforgettable backdrop for any occasion. With 122 bedrooms, including 12 premium rooms, a Health & Leisure club with swimming pool, gym and beauty rooms, and a restaurant using local ingredients to prepare British and Continental cuisine, it's the perfect spot for a country town retreat. ... more   less 
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton

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