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“Excellent food” 4 of 5 stars
Review of The Swan at Hay

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The Swan at Hay
3.0 of 5 Hotel   |   Church Street, Hay-on-Wye HR3 5DQ, Wales   |  
Hotel amenities
Ranked #1 of 1 Hotels in Hay-on-Wye
Kent
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
“Excellent food”
4 of 5 stars Reviewed June 20, 2013

We stayed for two nights and the room was good although some improvement is needed around the edges. However, the food in the bistro was excellent. We ate on both nights and the starter and main course was very filling and full of flavour. The service was swift, friendly and all on time. I would recommend this hotel especially for the food. Prices on the menu whilst not cheap were good value for money.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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270 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • German first
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English first
Reading, United Kingdom
Top Contributor
93 reviews 93 reviews
63 hotel reviews
Reviews in 62 cities Reviews in 62 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 17, 2013

A comfortable hotel in Hay with nice rooms and good restaurant facilities. The hotel was very quiet when we stayed in June so lacked a buzz, but I'm sure that because we stayed during the week. Excellent breakfast and a good time had by all.

Stayed June 2013, traveled as a couple
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Llanelli
Top Contributor
50 reviews 50 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed June 9, 2013

The staff here were a shambles.
At check in the man could not stop talking on the phone and greeted us with a curt "yes?".
We had left our luggage as we arrived early and asked for it to go the room. It never arrived till me reminded the. 90 minutes later
A huge group took over the restaurant so we were put in re Bistro with no warning . Food was good but service and atmosphere non existent as only 4 of us in there.
Alex Polizzi needed here urgently or someone to oversee them.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 7, 2013

We stayed here for one night after booking a groupon deal. The hotel description described it as luxury and the restaurant prices were 5 star. We decided not to eat at the hotel because the prices were far too much! Also, it put us off paying that amount for food because the rooms were not really as described.
The double room we had was in need of refurbishment because the wallpaper was peeling in places and the shower/bathroom was old to say the least. However, the bed was comfy, it was acceptably clean in the room and hotel in general had a cosy country feel to it. There was the usual complimentary toiletries and tea/coffee/biscuits provided that you get in the majority of hotels.
The staff were pleasant enough. The hotel is in the village centre and ideally located for walking. I would not have paid full price for the room we got because it is too 'old-fashioned' for my liking, however for a groupon deal it was ok.
We enjoyed relaxing in Hay-on-Wye; we enjoyed the tearooms, antique shops, the country pubs, finding out about the history of the village and going on a couple of long walks.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed May 28, 2013

We have stayed at the Swan before and were glad we chose to stay here again. A lovely place to spend a night away close to some wonderful bookshops and antique shops. The garden is a relaxing place to have a quiet drink before sitting down to a truly scrumptious dinner. Rooms are clean and comfortable. We stayed in the main hotel there are also rooms in the courtyard. Would definitely stay again.

Room Tip: Main Hotel rooms good
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 11, 2013

Just stopped here for the night, as we were touring the countryside.
Fab little hotel..Helpful staff..the terrace is great to relax in and the room was cosy.
Not 5 Star, but a comfortable country hotel.
Close to the towns pubs and of course the bookshops.
Worth just walking around and checking out the history of the little town..
Great architecture and the little bridge at the back of the Hotel is worth having a look at...
Would recommend to anyone.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Burnley, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 10, 2013

We spent my husband's birthday weekend here (my husband, myself and our two best friends) and had the most wonderful time. Hay on Wye was a lovely location in which to relax while enjoying lovely scenery, interesting shops and of course the second hand bookshops. The Swan is a brilliant hotel - focused on old fashioned (great!) service in a beautiful old building. We ate at the Bistro on both nights as the food was amazing!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Swan at Hay

Address: Church Street, Hay-on-Wye HR3 5DQ, Wales
Location: United Kingdom > Wales > Powys > Hay-on-Wye
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Hay-on-Wye
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Swan at Hay 3*
Official Description (provided by the hotel):
Welcome to The Swan at Hay, a family run hotel and restaurant in the Marches town of Hay on Wye where warm hospitality and good food await you. Standing alongside the glorious river Wye, Hay on Wye retains all the charm of a late Georgian, early Victorian market town. With its markets, book shops, boutique style shops and access to the unrivalled scenery of The Black Mountains and Welsh Marches, Hay on Wye is the ideal base for your short break and we look forward to meeting you at The Swan. ... more   less 
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Also Known As:
The Swan At Hay Hotel Hay-On-Wye
Swan At Hay On Wye
Swan At Hay Hotel
The Swan At Hay Hay-On-Wye, Wales

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