On booking in the receptionist (short, blonde hair, middle-aged) was offhand to say the least; didn't look up from from what she was doing until after I had been standing waiting for some minutes, then just raised her eyebrows as a way of greeting - no 'Good afternoon, how may I help'. Challenged me on the price I had been quoted online (had print-out with me which she examined suspiciously) then called supervisor/manager and said to him 'she (meaning me!) booked online but the price is different from what's on the computer today'. What happened to calling guests 'this lady' or this 'gentleman'? The room was small but adequate and clean but poorly equipped for a stay - no drawer space and no wardrobe - just a few hangers in one corner on a short rail; how one would cope if staying for up to a week I can't imagine! Food in the restaurant was quite good and served hot fairly quickly after ordering, but the portions were small - my husband's risotto, whilst tasty, was just about big enough for a 12-year-old child and I shared my main course with him - accompaniments cost extra. Drinks were normal pub prices but my white wine was not cold enough - better chiller required! Service was spasmodic but we forgave that as the restaurant was very busy. Some younger staff need more training.
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- Also Known As:
- Two Rivers Chepstow, Wales