We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“fantastic food” 5 of 5 stars
Review of Shangri-La Restaurant

Shangri-La Restaurant
17 St Mary Street, Chepstow, Wales
+44 1291 622959
Website
Improve this listing
Ranked #2 of 42 restaurants in Chepstow
Price range: $17 - $51
Cuisines: Chinese, Malaysian
More restaurant details
Restaurant details
Dining options: Dinner, Reservations, Delivery, Late Night
Description: Open on Mondays to Thursday 5:30pm to 11:00pm Friday to Saturday 5:30pm to 11:30pm Closed on Sundays
Farnborough, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“fantastic food”
5 of 5 stars Reviewed October 20, 2013

very good food and service, extremely busy would recommend booking if more than two people eating there. This is one of the best curry houses I have eaten at, you also get complimentary drinks after your meal!

Visited October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

98 reviews from our community

91% Recommend
    73
    17
    2
    2
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Cheltenham, Glos
Senior Contributor
25 reviews 25 reviews
12 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
70 helpful votes 70 helpful votes
“Excellent food, friendly service, will return.”
5 of 5 stars Reviewed October 18, 2013

We were looking for a place to eat in Chepstow the evening before our wedding anniversary and picked this restaurant up from TripAdvisor, the 2 places rated above it being a cafe and a fish and chip shop, effectively making this Chepstow's top rated restaurant.

We turned up mid evening on a busy Friday with no booking yet the friendly waitresses found us a table and had it set within 5 minutes.

The food was fabulous, the lettuce wrap crisp, fresh and tasty, the crisy duck properly crispy and the fillet steak with mandarin sauce was tender and beautifully cooked. We also had a simple chicken with ginger and spring onion dish which was the tastiest I had ever had and Singapore noodles.

On hearing that the special dessert (vanilla cheesecake on a ginger bsicuit base with malteaser topping) had been made by the manager himself, we decided to share one and were pleased that we did as it was lighter than expected which was good after a heavy meal.

All topped off with a good bottle of Bordeaux and 2 espressos and we were happy bunnies.

As well as the lovely food, the thing that makes this place special is the staff. It's a family owned and managed business with local staff and they work really well as a team and obviously have pride in offering good customer service. We would not hesitate to recommend this place and will be back.

  • Visited October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, United Kingdom
Senior Contributor
42 reviews 42 reviews
33 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Great crispy duck!”
5 of 5 stars Reviewed October 14, 2013

Visited early on a sat night. Lettuce wraps and salt & pepper prawns excellent. Followed by quarter o crispy duck (can't miss the duck & pancakes). Followed by aubergine and pork dish. Washed down with a wonderful bottle of Alan Scott Sauvignon blanc. Can't wait to go back!

  • Visited October 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosport, United Kingdom
Contributor
17 reviews 17 reviews
13 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Brilliant food & service!”
5 of 5 stars Reviewed October 13, 2013

We have been here twice now on short visits to Chepstow and can say the food is brilliant and the service.
Definately worth a visit!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chepstow, Wales, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Unwelcomed”
1 of 5 stars Reviewed October 9, 2013

Regular Customer at this place, probbaly spent £2k plus, each year easy. Booked a table recently and treated like we were lepers. Never going back.

Service is not consistant. Food normally is consistant. Really fed up, We were offered FREE wine, but I just wanted service.

  • Visited October 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinOnTravel, Manager at Shangri-La Restaurant, responded to this review, October 10, 2013
Dear Mr Evans,

It is very unfortunate with what has happened to your reservation on Saturday, please trust us - we value all of our customers and especially regulars such as you and your wife. It was a misunderstanding, as the waiter that served you was having trouble finding your table within a few minutes of a really busy evening, unable to solve the problem himself, he looked for his colleagues and then me for help, please Mr Evans please don't think of his confused situation as a unwelcoming gesture, this is our fault and I had realized this, so I offered a bottle of wine or anything else we could have done to satisfy you and your other guests, but it was already too late you have lost all interest in dinning with us already then... I hope you treat this as an isolated incident, it doesn't represent our usual service, we are very disappointed by it. We will miss your custom, and even as a friend

Yours Sincerely,
Kevin Ong
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Shangri-La Restaurant also viewed

 
Chepstow, Monmouthshire
Chepstow, Monmouthshire
 

Been to Shangri-La Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Shangri-La Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.