Very good stay away! We came here last year at the same time of year(October half term) Staff was very welcoming on arrival but there was no porter around to carry the luggage to the rooms which I thought was quite a basic service which was not there. We had afternoon tea aswell which was better last year,the pot of tea was very cold. This didn't dampen our spirts though, and we had an excellent evening meal with excellent service on the Sunday! There was never a problem with breakfast the only fault with breakfast is the toaster. Monday nights dinner was worse. The food was still lovely but the service was dire. After placing our order the waiter brought no starter knives and forks so we was left to eat with our main course cutlery. After dinner we placed an order in the lounge for drinks which was forgot about. Tuesday service better. Wednesdays service was not very good due to staff being rushed of their feet. The area every night apart from Sunday that we sat at was very poor service due to the waiters saying that they had a considerably large area to cover unlike other members of staff they was standing around like loose ends. Ruta however was very helpful. She was very good and very nice.
Rooms are a very good space and very clean and tidy but there was a few cobwebs but otherwise very good and relaxing. We had one problem with the room which was that we was only provided with one toilet roll for a 5 day stay which was not good.
Our room was also outside the dog kennels and a dog constantly howled throughout Sunday night/Monday morning. As a fellow dog owner surely their owner would of heard it and felt distressed by the crying of the animal. It wasn't the animals fault. Staff at the reception were very good about the incident offering a room upgrade but. It wasn't something we would like to do moving everything.
It was a very good holiday but service really needs to be improved!
- Also Known As:
- Hilton Dunkeld Perthshire Hotel
- Hilton Dunkeld Perthshire Hotel Dunkeld
- Hilton Dunkeld Hotel
- Hilton International Dunkeld
- Hilton Dunkeld
- Dunkeld Hilton
- Hilton Dunkeld Perthshire Scotland
- Official Description (provided by the hotel):
- The Hilton Dunkeld House is set in its own secluded 280-acre woodland estate in the beautiful Perthshire countryside, on the banks of the River Tay. With a wide range of activities and facilities both within the resort and the local area, it is the perfect getaway whether you are visiting for business or pleasure. The hotel has 98 guest rooms, Livingwell Health Club, [comfort zone] spa and on site activity centre. ... more less
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