We have returned from a two night stay at Hunters Quay Hotel and we very disappointed by this establishment. We are extensive travellers and this is the first time I've ever felt compelled to write a review.
Firstly it's not a hotel as I understand the term to mean, it doesn't even come close to the B&B's I've stayed in over the years. We felt like unwanted guests staying in someone's house as opposed to paying guests in a hotel.
When we arrived the restaurant was closed, we were not told this beforehand nor were we informed upon our arrival, there was just a printed statement in the dining room window. Dunoon is not overwhelmed with eateries although we were directed to a nice local brasserie.
At breakfast we were asked what we want to eat before we had even sat down and no menu was offered. This made us feel rather awkward and put on the spot, not a relaxing start to the day. I asked for Earl Grey tea and the response was 'I think I have some of that somewhere', I was amazed, it's not as if I was asking for something wildly extravagant.
Our room was large, with great views and the bed was comfy, but it was not cleaned nor was the bed made during our stay. Again, this is not hotel standard.
When my husband went to pay the bill on our departure there was a section on the card machine to leave a tip, he had never seen this at a hotel before and so just queried it with the owner. When my husband commented on this being unusual the response was "that'll be a no then". When do you ever leave a tip at a hotel when paying the bill?
The overall experience was disappointing and it did take the edge off what had been a lovely Scottish holiday.
- Official Description (provided by the hotel):
- Relax, unwind and marvel at our spectacular views over the Firth of Clyde, Holy Loch, Loch Long and hills beyond. Set in an acre of mature gardens, this beautiful Victorian villa offers luxurious, spacious, individually styled bedrooms. The warmest of welcomes, with the friendly attentive service of the French owner and his local staff ensure a delightful stay. ... more less
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- Also Known As:
- Hunters Quay Dunoon
- Hotel Hunters Quay
- Hunters Quay Hotel Dunoon, Scotland