Came here for a nice quiet weekend with my girlfrind as it was her birthday. Right when we walked in the door we were made welcome by the excellent staff. The reception area was very well decorated and the receptionist was very helpful.

The overall size of the room was average and had all the standard facilities. Tea/Coffee, Hairdryer, and some satellite channels, but we never seemed to stay in the room too much anyway.

The food that we had in both the Italian Restaurant and the main restaurant in the hotel was first class. The service was quick and the food tasted excellent. The homemade Steak Pie has to be one of the hotel's best dishes.

Without a doubt, I would certainly come back to this brilliant hotel.

We were very pleased with the hotel. The selection of meals was excellent. We stayed Monday to Friday.
The entertainment was very good. All the staff were friendly and very helpfull.
The room was cleaned every day. The hotel is in the best possible positon, very handy for the ferry ,shops and the buses.

We haven't stayed, but had a bar lunch here during a recent day trip to Dunoon. A board outside was offering daily specials at reasonable rates, so since Dunoon isn't over-blessed with decent eating places, we decided to try it. The Lounge Bar looks like it hasn't been
decorated for years, pre-smoking ban anyway, and the upholstery on the seats had seen better days. The waitress was so uninterested, you could see she wished she was somewhere
else.

When the fish we ordered arrived, it was obviously the oven stuff you get in the local Tescos, and it came with a pretty sad looking salad. Nothing basically wrong with it, only not what you expect in an hotel. The crunch really came when we got the bill. They had charged us the a la carte prices, explaining we had ordered from the menu and hadn't asked for the specials. I had a less than friendly word with the manager, telling him I was reporting the hotel to
Trading Standards.

This place has everything that is wrong with Scottish tourism. The Hotel is situated in the prime site in Dunoon, right across from the pier, with an absolutely stunning view of the river. Unfortunately, they won't invest money in their product, and treat their customers with a complacency, that goes well beyond contempt. Do yourself a favour the next time you're in Dunoon and walk right past this dump.

On arrival, the hotel looked good and our room was in the base of the tower so some nice views. Unfortunately we found the windows jammed, one shut the other open and the curtains did not fit which was a problem when the floodlight went on outside and kept the room permanently illuminated at night. The bathroom was shabby with a very temperamental hot water supply. We were in a party of 40+ and I heard one guest trying to change rooms as he only had a skylight window and he was told nothing could be done. The occupant of Room 26 also said that his windows were sealed shut. Generally speaking our meals were adequate but hardly imaginative with waiting staff clearly rushed off their feet, also some odd combinations eg fish and chips and sprouts. As we had been moved from the Esplanade before arrival we had a look at that hotel and it seemed a far better location. We were not impressed with the local youths playing football and shouting all evening followed by the drunks at chuck out time (c2am) followed by the seagulls clearing up the mess and then the street cleaner at 6.30am. We did not have one good nights sleep in a week and would never go back. Management did not seem too interested in the various compaints.