We'd booked with the Carlton (sister hotel up the road) but due to a lack of customers, they'd sent us to the Salisbury (I had an email confirming this arrangement). When I arrived, the rude man on reception had kept us waiting for over 10 mins then had no idea what I was talking about regarding the Carlton. Got to the room (I'd been promised a seaview by the Carlton for the inconvenience of switching hotels) but this was just an ordinary double. The decor was v dated and shabby. TV didn't work unless you went downstairs to ask for a remote control (would've been nice to have been warned at check-in). The remote had to be returned or we'd have incurred a £5 fine!! The hairdryer didn't work (hadn't been tested since 2005!!!!). Went to get another one from downstairs but that kept cutting out too. One of the lamps needed the bulb replacing. Our bedroom door didn't shut properly either. Whilst perusing the takeaway menus downstairs "Basil" on reception as good as sent us out the hotel to eat, presumably because it was annoying him us being there. We were patronisingly told to leave our keys at reception whenever we left the hotel... The staff the following morning were nicer and the breakfast was ok but too little, too late!
- Also Known As:
- Salisbury Hotel Folkestone
- Salisbury Hotel Folkestone, Kent, UK
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