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“Overcrowded, loud and poor service” 2 of 5 stars
Review of Chilli Lounge

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Chilli Lounge
70 John William Street, Huddersfield HD1 1EH, England
+44 1484 517566 ‎
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Ranked #101 of 374 Restaurants in Huddersfield
Cuisines: Indian
Dining options: Reservations, Delivery, Late Night
Restaurant details
Dining options: Reservations, Delivery, Late Night
Yorkshire
1 review
“Overcrowded, loud and poor service”
2 of 5 stars Reviewed December 22, 2013

Have eaten the buffet here before and had really liked it, but the service really let it down this time. They'd replaced the buffet (disappointingly - because that's why we went there) with more tables and had 2 very large and very noisy parties going on. I know that's not their fault, but if it hadn't been for the poor service, it would have been acceptable. The waitor forgot to bring my rice, but said he'd go get some. 10 minutes later my food was going cold and I still had no rice and there was no sign of any staff. I then decided to eat it as it was and other guests kindly gave me bits of their rice and naan etc. A very poor show. I'd booked to go here with a different group of friends the week after but after telling them how terrible the service had been, we decided to eat somewhere else....and found a really lovely Indian restaurant in Mirfield.

  • Visited December 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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138 reviews from our community

Visitor rating
    60
    37
    30
    6
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Huddersfield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Sunday evening meal with freinds”
1 of 5 stars Reviewed December 16, 2013

Service slow , Starter Ok but mains poor as chicken did not taste nice at all and quite ropey. Buffet for my friends was OK but still not good

  • Visited December 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
halifax, w. yorkshire, uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Over booking and under staffed”
1 of 5 stars Reviewed December 14, 2013 via mobile

We were booked in for a party of almost 20. After waiting for over an hour finally got a table. Only after several other parties had decided to walk out because they were sick of waiting. When seated at table we sat for another 45min and nobody took order so I went to ask when they would be taking it and the VERY RUDE man taking the money just ignored me!!! Needless to say we all walked out!!!!! Will never go again. Nor will the rest of the party. Do they not think about bookings and staffing ratio, and whether everybody can be fitted in?!?!?!

Visited December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holmfirth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Disaster from the start!!!!”
1 of 5 stars Reviewed December 14, 2013

We visited last night (13/12/13). The place was just in chaos!! they were very annoyed people leaving due to waiting over 2 hours for any kind of service. The bar staff were slack. They wasn't enough glasses. It took us over an hour to get seated, then we received no service at all!! There was a large number of very unhappy customers who were letting their feelings shown by confronting the staff but having no luck or reassurance, I think the person in charge was well out of his depth.
They had well over booked and were clearly unable to cope with the chaos. Eventually we gave in and walked out, by 10:30pm we still hadn't had anything....not even as much as poppadom!
I will not be visiting again and i'm sure i will not be the only one who feels that way!!!

  • Visited December 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“excellent”
5 of 5 stars Reviewed December 7, 2013

Another excellent meal on a busy saturday night
Friendly staff
will return next time in Huddersfield

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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