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“Clean and Comfortable” 5 of 5 stars
Review of Premier Inn Luton Airport

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Premier Inn Luton Airport
Osborne Road, Luton LU1 3HJ, England   |  
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Rooms from £59
Ranked #3 of 24 Hotels in Luton
Bristol, England, United Kingdom
1 review
“Clean and Comfortable”
5 of 5 stars Reviewed November 26, 2012

Stayed at this Premier Inn for 2 nights November 23 & 24, Car parking was a breeze.
Found the Staff cheerful and helpful, the automatic chech-in was easy to use, though there was somebody on hand to assist in the event any problem arose.
Room was very clean and tidy, with a massive wall mounted TV,
Tea and Coffee facilities are supplied but if you require more than 2 cups of Tea/Coffee then take your own.
Good value for money as are all Premier inns.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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681 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Surrey
Top Contributor
136 reviews 136 reviews
38 hotel reviews
Reviews in 55 cities Reviews in 55 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed November 22, 2012

Overall our stay pre-flight from Luton was good and convenient. The service at the hotel is really excellent and the rooms are very well appointed for a budget chain with super big Samsung flat screens, tea and coffee.
We took a family room for 4 which was spacious. However, once the lights went out we were all tossing and turning. We all found the beds (which I'm told are Hypnos) unbearably hard. My sons pull out bed had springs which stuck up through the mattress. So we didn't sleep. At all. At around 6am the planes get going and then you might as well get up and leave.
Shame - great hotel - but just get some better mattresses on those beds!!!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whitbread-77, Naina - Social Media at Premier Inn Luton Airport, responded to this review, November 26, 2012
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, England, United Kingdom
1 review
5 of 5 stars Reviewed November 20, 2012

Best budget hotel we have ever stayed in. Excellent comfortable bed/pillows. Light, airy, modern, very clean. Heating perfect and easy to use controls. wall mount large LCD TV a bonus. Easy automatic check-in machines, though there was also someone on desk just in case. Coffee vending machine good value. Car parking ample and with cctv security.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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cat
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2012

Very closed to the airport, by taxi 8 Pound. Good price quality as all premier inn hotel. quiet rooms, good beds, good breakfast and spacious rooms.
For the price we paid it is a good deal... .. . .. . . .. .

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 18, 2012 via mobile

First Impressions - Check in was really quick and easy and reception staff very helpful.

Room - for a family of 4 it was rather small and kids were on campbeds. However, the room was spotless and the shower was powerful. Good LCD TV on the wall.

Food - There is a Beefeater restaurant 40 yards accross the carpark where you get breakfast. This was good with all the usual choices. We went there one night for dinner but it was poor. No other places within walking distance.

Location - 15 minutes walk from Luton Airport Parkway rail station and Taxi costs £3. 20 minutes walk to town centre.

Overall - a good choice and not too expensive. We paid £63 for a 2 night stay. Result.

Stayed November 2012, traveled with family
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Island of Malta, Malta
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 16, 2012

I used Premier Inn (Luton) to short-cut and rest before checking in with RyanAir to Malta as flights are uausally always very early.
There are various Airport hotel in the area but Premier Inn apart from good competitive prices per night offeres a speed check in, warm, friendly and guarantee to have a very good sleep in a comfortable, noise-free clean, large and clean room with Wi-Fi and TV services complete with Tea/Coffee facilities.
If you want to have a full (really full) good english breakfast or a great dinner than Premier's Beefeater place is the great and ideal place to be.

Room Tip: As IU already said any room is a comfortable sleep guarantee!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Luton
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012

Very very friendly and helpful staff. Very clean and comfortable accommodation. Will defiantly stay there again. Breakfast was very good and we had a nice evening meal in the adjacent restaurant. Very good location for Luton airport. Will defiantly recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Luton Airport

Address: Osborne Road, Luton LU1 3HJ, England
Phone Number:
Location: United Kingdom > England > Bedfordshire > Luton
Amenities:
Free Parking Wheelchair access
Hotel Style:
#2 Best Value Hotel in Luton
#2 Family Hotel in Luton
#2 Business Hotel in Luton
#4 Romantic Hotel in Luton
Price Range (Based on Average Rates): $
Number of rooms: 131
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Also Known As:
Premier Inn Luton Airport Hotel Luton

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