The website description of the hotel and the insistence of the staff to take the full fee prior to being show to the room gave the impression of a well run hotel. However this was not the experience .
The charge was £55:00 for bed and breakfast. There was no indication upon booking the the hotel was in fact a building site, the room was cold, there was no hot breakfast, the bar was closed and the room dirty. The staff was surly and very rude. There was no electricity on the first morning, and guests could not even have a hot drink.
I am extremely disappointed that when I tried to speak to a hotel manager the reception staff was very rude with no sign of any courtesy or any modicum of customer service. I later discovered that this was in fact the manager/owner.
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- Also Known As:
- Stockwood Hotel Luton