We stayed at the Ramada for one night prior to catching an early flight the following morning and I have to say the service was terrible. On arrival they did not even have a room ready for us despite the fact that we had Pre-booked, and the gentleman at the reception desk refused to believe our printed booking confirmations and was adamant that we had just got it from some random website on the Internet!!
After much arguments we were eventually given a room but the sink was filthy and blocked so no water would go down. The night porter informed us that he could not solve the problem and that there were no other double rooms that we could move into and the best they could do was give us a small discount on check out if we stayed in the room.
Satisfied with this we went down the following morning only to be told by the manger that there was nothing they could do, they could not offer us a discount and the fact that the sink was blocked was "something that happens and not their fault"!!
I would definitely not recommend this hotel to anyone and would probably consider the ibis hotel next time which is just next door. Not something you want to deal with on the start of your holiday.
- Official Description (provided by the hotel):
- The concept of the Ramada Encore London Luton Airport Hotel is to combine the fresh, stylish, vibrant and upbeat, a concept fully captured by the contemporary style and comfort of our accommodation. Our two-story Luton airport hotel boasts 124 bright, modern and spacious bedrooms, including double, twin and family rooms, all equipped with invigorating power showers.Our hotel is ideally situated to connect business and leisure travellers. We are only 20-minutes on foot from the London Luton Airport (LTN) terminal and from Luton Airport Parkway train station. You can be at London St Pancras International in 30 minutes! It's also just a five-minute drive from the M1. Parking is available on site for a small charge. Complimentary use of our Fitness Suite allows guests to enjoy an energetic work-out on treadmills, a cross trainer, weights and a rowing machine. You can always stay connected to family, friends and colleagues with free WiFi internet access available throughout the hotel. As one of the best hotels in Luton we also invite you to join us and fellow guests at our stylish bar and restaurant. ... more less
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