Me and my partner stayed here as part of our coach trip to London and oxford on the 1st and 2nd december.
We arrived and the receptionists were ok, we were give our key and left to find our own room, bit strange as there was two directions to choose from but we found ourselves in the end.
The rooms were lovely, clean and welcoming with plenty of info for us to look through and a great tele!
We went to the restaurant to find that it was closed off due to a christmas party taking up the whole room, this was very annoying as we had been asked in the day to tell the hotel how many on our coach would be eating that night and they never told us that we would be sat in a bar area with tiny tables, cold breeze and only the bar menu to choose from, let alone the fact that there would be a party going on where would have liked to have eaten after a big day in London. Staff seemed very stressed, guests were scattered everywhere and pots werent being cleared! We found a table in the end asked someone to clean it for us which he did half of the job and left an empty wine bottle, two glasses and didnt clean the spilt wine off it.
I asked at the bar whether the onion rings were from frozen or fresh made, the man said he didnt know and never offered to find out (yes i am picky i know) but the bar at this point wasnt busy and he was stood doing nothing.
The food came quick and was fine, nothing special but was hot and what we ordered. Food prices were ok, its London so you cant expect anything to be particulary cheap.
Good nights sleep, didnt hear much from other rooms.
Breakfast was lovely, plenty of staff who were also more polite than the experience the night before.
Overall rooms were lovely and comfortable! lack of communication within the hotel and under staffed, room for improvements and i can definately say that us northerners are more polite.
- Official Description (provided by the hotel):
- Holiday Inn Luton South is the perfect base to discover a host of nearby attractions. For a family day out, visit the fantastic Whipsnade Wild Animal Park, the Roman city of St. Albans, or take a bracing walk and admire the nearby Dunstable Downs. Located just off junction 9 of the M1 and only a 10 minute drive from Luton Airport. We are situated in an easy and accessible location. Park, Stay & Fly Rates availableIdeally suited for both the business and leisure traveller,Holiday Inn Luton-South offer a range of facilities including newly refurbished bedrooms, wireless internet access and five flexible function rooms as well as high-class equipment for hosting business and social gatherings. For a meal or light snack the informal Borders restaurant provides excellent cusine in a sociable and inviting atmosphere. Work out in style and take advantage of the extensive facilties provided in the leisure club including an indoor swimming pool, sauna, whirlpool, and fully equipped gym. Or why not treat yourself and indulge in our beauty services? Visit Holiday Inn Luton South M1 Jct9, within easy reach and close to Wembley, Woburn Safari Park, Capability Green business park, Luton, Hemel Hemstead, Maylands Avenue and Buncefield Oil Refinery. In compliance with English Law smoking is only permitted in designated smoking bedrooms in this hotel. ... more less
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- Also Known As:
- Holiday Inn Luton-South Hotel Luton
- Holiday Inn Saint Albans