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“Good for an overnight stay” 4 of 5 stars
Review of Ibis London Luton Airport

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Ibis London Luton Airport
2.0 of 5 Hotel   |   Spittlesea Road, Luton LU2 9NZ, England   |  
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Ranked #10 of 24 Hotels in Luton
Slough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“Good for an overnight stay”
4 of 5 stars Reviewed January 25, 2014

Stayed here before flying to Tenerife the next day,Very clean hotel and reception staff very helpful.Excellent deal with car parking for week in Airparks.Ate in the hotel in the evening to save driving anywhere and was pleasantly surprised with the quality of the food and price.Another plus it had a very nice bar.The only thing stops me giving it rating of 5 you had to walk down the road to get a bus to the airport terminal which at 430am in the rain was not an option.Had to get a cab.Overall would definitely stay here again if I was flying out of Luton.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, January 27, 2014
Dear gerry1946,

Thank you very much for your recent reveiw of your stay at Ibis London Luton Airport. I am really glad to hear that you returned again and that you were equally as satisfied with the service. We really apprecaite the positive feedback and it will really motivate the team, especially in the food and beverage department.
We do hope to be able to welcome you back again for another great stay in the near future.

Best regards
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1,331 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 25, 2014

The hotel is an easy find from the airport, about a 15 min walk. There is nothing in the surroundings. Hotel staff was friendly but we couldnt get a room because they didnt have any till noon.
Room was smallish, bathroom basic but okay. Linnen was stained. Didnt complain since we just had 4 hours to sleep and didnt feel like loosing more while trying to get clean ones. Pillow very small.
Rooms little noisy. Window had been left open all day by roomattendent so room was very cold when we arrived late at night.
All in all okay hotel.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, January 27, 2014
Dear 0201983,

Thank you for taking the time to review your stay at Ibis London Luton Airport. I am hppy that overall you were satisfied with your stay, however I can see that there were some operational mistakes that I will look to investigate and get rectified. We do appreciate the feedback and it will only help us to improve our services and standards.
We do hope you will choose to stay with us again in the future for an even better stay.

Yours Sincerely
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Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed January 24, 2014

We stayed in this hotel for one night only prior to our flight. For the money we were just expecting a clean room and possibly a snack bar. How wrong we were! The room was large, had everything we would expect from a four or five star hotel - TV, loads of wardrobe space, tea making facilities and, best of all, a beautifully comfortable bed with nice linen. We did need to change our original room (which was just as good) as it was by the lift shaft and was rather noisy. This the reception staff did very politely, helpfully and with no bother at all. The best thing was a really good bar area AND brilliant restaurant in which we were able to have an excellent quality meal in nice surroundings without the need to walk to the airport. We were also offered a wake up call and a taxi to the airport, both of which came when promised. All in all, a great stay. Forget the airport, if I was just wanting to explore the local area and didn't want to spend much on overnight accommodation - I would stay here!

Room Tip: Make sure you're not by the lift. We were in a room in the back extension to the hotel - beautif...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, January 27, 2014
Dear ChristineWSM,

WOW! Thank you so much for your perfect scoring reveiw of your recent stay at the Ibis London Luton Airport. we really appreciate all of the positive feedback and I am really happy you enjoyed every area from reception to bedroom to restaurant. These kind of comments really encourage the team to improve even more so they can receive more feedback like this.
Thank you once againa for your comments and we really hope to be able to welcome you back again in the future for an even better stay.
Best regards
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Bournemouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2014

Easy walk from or to terminal about 10-15 mins depending on speed, easy to find from airport.. small but comfortable rooms, food & bar if you require, friendly helpfull staff, and of course reasonable price providing you book early, even if you dont, it is inexpensive.

Room Tip: Check when booking on size of room I have stayed twice & rooms are quite small, but I expect the...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, January 27, 2014
Dear Jenny A,

Thank you for your review of your recent stay at Ibis London Luton Airport. I am happy that you enjoyed your stay and were satisfied with the service, product and especially our location. We do try to provide excellent value for money above all else. We really appreciate the comments.
Thank you once again and we hope to see you again in the near future for another great experience.

Best Regards
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Halesowen
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 22, 2014

Would recommend for a stay before flight from Luton. Easy walking distance to airport although up hill. Buses or taxis available though if needed. Well planned rooms with everything one would want. Good meal in restaurant although due to menu change day after we stayed limited choice.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisManagerLuton, General Manager at Ibis London Luton Airport, responded to this review, January 27, 2014
Dear Gillian B,

Thank you for your reveiw of your stay at the Ibis London Luton Airport hotel. Thank you for recommending us. We are happy you were satisfied with our facilities. Apologies for the limited menu due to the impending change. I'm sure you would be very happy with our new menu though which has lots of choice. Your feedback will definitely make us strive to improve our service even more.
Thank you once again for your time and we hope you will come back to stay with us again in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Luton Airport

Address: Spittlesea Road, Luton LU2 9NZ, England
Phone Number:
Location: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 24 Hotels in Luton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Luton Airport 2*
Number of rooms: 162
Official Description (provided by the hotel):
Ibis Luton has an excellent view of the runway at London Luton Airport, which is 600 metres away. The centre of Luton is 10 minutes away. The Ibis is inviting, modern, spacious and air-conditioned, and has comfortable beds and functional bathrooms. Luton Airport Parkway Station is about 1km away. Regular trains reach London St. Pancras Station in about 30 minutes. Junction 10 of the M1 motorway is within easy reach and the Shopping centre is a 10-minute drive away. ... more   less 
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Also Known As:
Ibis London Luton Airport Hotel Luton
Ibis Luton

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