I have stayed at a umber of Accor Group hotels, so when booking a holiday trip involving a flight from Luton I had no hesitation in Booking here in order that was ready early and refreshed. Oh dear!!
On arrival, the hotel was up to the normal high standard one has gotten to expect from the Accor Group and the rooms lived up to the quality,cleanliness, and high standard one has got used to.
Unfortunately the staff I encountered on this trip did not live up to the normal high standard of customer care...Was more a case of couldn't care!!
For convenience had a meal for 4 in restaurant . Tow fish and chips arrived without peas..no big deal but was told could wait for them ..by which time other meals would be cold. No offer of reduction or anything else
Leaving very early so settled up bill before goring to bed.....mistake as they must have registered room as vacant...as droppoimg off to sleep suddenly awakened by someone walking into the room..despite ;locked door!! Phone down to reception to be asked twenty questions..as to whom I was etc. Didn't answer merely asked them who did they think was in the room!!!
Was not happy and totally ruined sleep.
Can only assume that as is Airport they are not concerned about repeat business or filling room s as they fill anyway due to location.
Obviously have advised their head office
- Also Known As:
- Ibis London Luton Airport Hotel Luton
- Ibis London Luton Airport Hotel
- Ibis Luton
- Official Description (provided by the hotel):
- Ibis Luton has an excellent view of the runway at London Luton Airport, which is 600 metres away. The centre of Luton is 10 minutes away. The Ibis is inviting, modern, spacious and air-conditioned, and has comfortable beds and functional bathrooms. Luton Airport Parkway Station is about 1km away. Regular trains reach London St. Pancras Station in about 30 minutes. Junction 10 of the M1 motorway is within easy reach and the Shopping centre is a 10-minute drive away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Orbitz, Agoda, Travelocity, TripOnline SA, ACCOR, Hotels.com, Venere and Otel so you can book your Ibis London Luton Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.