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“A Great Surprise” 4 of 5 stars
Review of Ibis London Luton Airport

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Ibis London Luton Airport
2.0 of 5 Hotel   |   Spittlesea Road, Luton LU2 9NZ, England   |  
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Ranked #9 of 24 Hotels in Luton
Aberdeenshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“A Great Surprise”
4 of 5 stars Reviewed November 8, 2012

We arrived at this hotel only because our flight in was delayed that much we could not continue our onward travel until the morning.We found it that adequate we came back and stayed again at the end of our trip for the return flight out early the next morning.

The staff were friendly and helpfull and the rooms were clean and comfortable. The breakfast starts at 4.30am and looked nice with a reasonable price tag. If your not expection the Ritz and need somewhere to lay your head for a night this is the place!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KashifRABBANI, Manager at Ibis London Luton Airport, responded to this review, November 12, 2012
Thanks for your comments regarding your stay at Ibis Hotel Luton Airport. I look forward to welcoming you back at Ibis Luton Airport.

Daniel Mlcousek (Assistant General Manager)
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1,247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Geelong
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 6, 2012

This hotel was just 'meh'. We arrived in the evening, and had a flight from Luton at 6am the next morning. Check in was painless, and rather quick. We are Loyalty Club members. We were given a room that was so far from the entrance i was surprised. The room was ok, very basic. The bathroom reminded me of one on a ferry. A plastic moulded unit placed in the corner of the room. The bed was quite hard. I know this hotel was relatively cheap but it felt it as well.

We had pre-paid for breakfast, but when we checked out it was still minutes from opening up. We had to leave to get to the airport but there was no offer of letting us take some visible fruit, or refund our money. Just a shrug.

We walked to the terminal from the hotel in less than 10 minutes and we were lugging suitcases. I'd probably try the Holiday Inn next time.

Room Tip: Ask to stay close to the reception, it will save you a long walk!
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KashifRABBANI, Manager at Ibis London Luton Airport, responded to this review, November 12, 2012
Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. Kind regards, Daniel Mlcousek (Assistant General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daventry, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2012

First impression was inadequate number of parking spaces for size of hotel. Second bad impression was the £5 parking fee.
Reception staff were not exactly customer focussed.
Beds and pillows were very uncomfortable. Poor night's sleep.
We will try the Holiday Inn next time.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KashifRABBANI, Manager at Ibis London Luton Airport, responded to this review, November 12, 2012
Thank you for your comments.
Daniel Mlcousek (Assistant General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2012

I stayed here for one night, Thurs, 1st November, excellent price and location. I was not expecting much from a budget hotel, My room did have poor water pressure in the bathroom, not good for taking a shower, however, the new beds the company has recently introduced are fantastic, I stay in hotels all the time all over the country, This stay, by far was the best nights sleep in a hotel for such a long time, for that reason, I will continue to use Ibis. Perfect nights sleep.
The reception staff were also all very friendly, quick service and informaive.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KashifRABBANI, Manager at Ibis London Luton Airport, responded to this review, November 4, 2012
Thanks you for your comments regarding your stay at Ibis Hotel Luton Airport. We will look into the problem with water pressure in the room where you stayed. I look forward to welcoming you back at Ibis Luton Airport.

Daniel Mlcousek (Assistant General Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Top Contributor
86 reviews 86 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 31, 2012 via mobile

Stayed hear for an early flight next morning. Room clean and adequate, staff helpful done the job and for £59 not to bad on price. Web site doesn't let you book a twin for there £59 rate and as I was travelling with my daughter that was a bit of a pain, booked by phone which was a longish process. Would stay again

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KashifRABBANI, Manager at Ibis London Luton Airport, responded to this review, October 31, 2012
Thank you for your comments regarding your stay at Ibis Hotel Luton Airport. I look forward to welcoming you back at Ibis Luton Airport.

Daniel Mlcousek (Assistant General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

The Ibis Luton saved us a fortune for our trip to London to watch the NFL International Series at Wembley. Rooms in the centre of the City and around Wembley were well over £100 per night; the Ibis at Luton Airport, only £39.

The room was comfortable, clean and despite being right next to the airport we barely heard a thing. The room was rather small but as we were only staying there one night that didn't really matter.

Staff were courteous and very helpful.

Hotel is only a 5 minute walk to the Airport or we could have taken the bus but chose to walk. Perfect if you are flying from Luton.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KashifRABBANI, Manager at Ibis London Luton Airport, responded to this review, October 31, 2012
Thank you for your comments regarding your stay at Ibis Hotel Luton Airport. I look forward to welcoming you back at Ibis Luton Airport.

Daniel Mlcousek (Assistant General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreux
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 29, 2012

Our first time. Arrived late , departed very early.

All went well. Hotel and room clean. Comfortable for our purpose for early departure from airport. Short walk (15 min) to check in.

Only slight comment to make is that wake-up call was nearly 10 minutes late which at 05.00 h is not due to many wake-up calls to make!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KashifRABBANI, Manager at Ibis London Luton Airport, responded to this review, October 29, 2012
Thank you for your comments regarding your stay at Ibis Hotel Luton Airport. I look forward to welcoming you back at Ibis Luton Airport.

Daniel Mlcousek (Assistant General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Luton Airport

Address: Spittlesea Road, Luton LU2 9NZ, England
Phone Number:
Location: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #9 of 24 Hotels in Luton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Luton Airport 2*
Number of rooms: 162
Official Description (provided by the hotel):
Ibis Luton has an excellent view of the runway at London Luton Airport, which is 600 metres away. The centre of Luton is 10 minutes away. The Ibis is inviting, modern, spacious and air-conditioned, and has comfortable beds and functional bathrooms. Luton Airport Parkway Station is about 1km away. Regular trains reach London St. Pancras Station in about 30 minutes. Junction 10 of the M1 motorway is within easy reach and the Shopping centre is a 10-minute drive away. ... more   less 
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Also Known As:
Ibis London Luton Airport Hotel Luton
Ibis Luton

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