I booked here for a weekend away with my boyfriend for his 21st, wanting to be close to london but not in the centre. The location suited us well and everything was lovely apart from a few minor niggles. We found the staff were very up and down, the two receptionist we came across were fantastic with all the knowledge you needed especially the gentleman with black hair, however the bar and restaurant staff never seemed happy to be there or willing to make you feel comfortable.
We were aware that parking was limited but managed to secure the last space which made me feel better having the car close. The room was comfortable, nice big bed and beautifully clean bathroom however the room wasnt spacious with not alot of space to sit apart from the bed, having upgraded I wondered how small the normal rooms would have been.
The location is centre of Luton without the noise and only a small walk into the local shopping area but straight off the main road so wasnt too inviting at first. We ate on arrival and enjoyed their restaurant food style, however on the second night without warning was told we couldnt eat due to a large party and that we werent welcome to order room service. Also we booked for breakfast on the sunday to then be told we werent allowed it but was charged for it. Once we explained the confusion they refunded us but I felt communication was a problem.
We came away from the hotel happy, but with these niggles. Its definitely a lovely place to stay and the bed was AMAZINGLY comfortable. Probably wouldnt return but would recommend.
- Official Description (provided by the hotel):
- Individually selected by the AA to feature in the guide 'Britain's Best Hotels 2012 - Perfect Places to Stay' and winner of a Trip Advisor Certificate of Excellence in 2012, 2013 and 2014.Luxurious comfort awaits you at our boutique hotel in central Luton dedicated to providing you with impeccable service and accommodation. Our rooms are uniquely styled to provide you with a mix of luxury and practicality to ensure you a great night's sleep where all your needs will be catered for. At the Icon Hotel Luton, near London Luton Airport, you not only stay at our stylish urban retreat but all of your individual requirements are met. ... more less
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