We used this restaurant all the time and they have changed all the staff, crammed more tables in and it is now dreadful. The staff don't speak English very well and the service is atrocious.
I wrote to their Head Office after a visit a couple of weeks ago and they sent me a voucher - but they don't get it. It's not about saving twenty quid it's about getting a decent experience.
We tried it again after they said they had given the staff some "training". If anything it was worse.
We arrived at 5.30 and waited 20 mins to get drinks. My wife asked for some bread with her starter (which they charged £3.50 for) which finally arrived when she had nearly finished. When the main courses were cooked they left them hanging about until 2 of them were only luke warm. I didn't send them back because it was impossible to attract the attention of any staff members.
Shame really - but there are plenty of other places in Newbury to go.
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