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“Sunday lunch was good but service not so good” 3 of 5 stars
Review of Donnington Valley

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Donnington Valley
4.0 of 5 Hotel   |   Old Oxford Road | Donnington, Newbury RG14 3AG, England   |  
Hotel amenities
Ranked #5 of 18 Hotels in Newbury
Certificate of Excellence 2014
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Sunday lunch was good but service not so good”
3 of 5 stars Reviewed February 17, 2013

Had lunch in the Wine Press for our wedding anniversary. Food was really good apart from the gravy which was watery and lacking in flavour. Told the staff it was our anniversary and had happy anniversary piped on our cheese plates - nice touch. Staff very attentive but smiles were noticeably lacking. This is a 4 star establishment but they were unable to give me Armagnac with my coffee and the cognac was not served in a brandy balloon!!

  • Stayed February 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DVH-HM, Manager at Donnington Valley, responded to this review, February 24, 2013
Dear Doffy46, thank you for taking the time to review our wonderful restaurant the WinePress. My appology's as it sounds like we may have missed a few of the finer details on your special occasion. We take feedback like this seriously so we can learn and improve from it. I'm really happy to hear you liked your special anniversary plate and enjoyed the food. Hopefully we can be the place to go for other special occasions. Looking forward to welcoming you back.
Best wishes
Lizzie Ward
Operations Manager
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620 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 4, 2013 via mobile

Nice place to stay for business. Rooms spacious and always very clean. Gym is surprisingly good for a hotel of this type. Staff always very nice, although check out can be slow. Room service food is quite limited.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DVH-HM, Manager at Donnington Valley, responded to this review, February 24, 2013
Dear Willowmount, thank you for your honest review of our hotel. The positive feedback for the gym and staff is great as we appriciate it can be hard having to work away from home so we try our best to ensure that business guests feel as comfortable as possible.
Whether for business or pleasure we look forward to welcoming you back to Donnington Valley
Many thanks
Lizzie Ward
Operations Manager
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Chester, United Kingdom
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 4, 2013

Very clean hotel. Extremely pleasant staff on reception, in the bar and in the restaurant. Did not use the spa. The bedroom was very spacious, lots of hanging space and shelves and drawers, and the bathroom had a bath with shower as well as a separate shower cubicle. The bed was extremely comfortable.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DVH-HM, Manager at Donnington Valley, responded to this review, February 24, 2013
Dear Deborah057, thank you so much for a glowing review. The staff at Donnington Valley really appriciate knowing they have made somebody's stay as comfortable as yours. We look forward to welcoming you back in the future.
Best wishes
Lizzie Ward
Operations Manager
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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 2, 2013

Room spacious and clean with a big bathroom complete with bath and separate shower. A fantastically comfortable bed. Difficult to get TV to work and it has been placed so you cannot watch it from the bed. (Possibly not a problem for others) I could not get any radio channels. Surely this is not too much to ask?Room service was just fine , served by charming staff, and on one of mornings of my stay, a young waiter gracefully sorted out my own mistake with the breakfast order. Wonderful. I do though like to have a magnifying mirror in the bathroom. Easy enough for an hotel to put in. Also, I had two lights, one a standard and the desk light that did not work! Housekeeping should check this. Would have been nice if when I called to reception from my room, someone answered. I had to use my mobile to call the hotel!!

Room Tip: Ask for first floor or above facing the golf course. Some bedrooms are ground floor.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DVH-HM, Manager at Donnington Valley, responded to this review, February 24, 2013
Dear Josh049, thank you for taking the time to review our lovely hotel. You have highlighted some really good points that we shall address. Thank you for your positive review of our rooms and helpful staff members. We look forward to welcoming you back soon to Donnington Valley
Best wishes,
Lizzie Ward
Operations Manager
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Devon,UK
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 31, 2013

The hotel and surroundings look lovely - we only went for a light lunch - but service in the bar was poor and the food terrible. The food was nicely presented, but was luke warm and over-cooked and expensive. Hard to recommend it.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DVH-HM, Manager at Donnington Valley, responded to this review, February 24, 2013
Dear CCt22_13, thank you for your feedback on our bar. We take feedback such as this seriously so we can learn and improve from it. I would also like to thank you for noticing the presentation of our lovely hotel and grounds. I hope you will try us again in the future.
Many thanks,
Lizzie Ward
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England NorthWest
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2013

I booked this Hotel to Celebrate my daughters 30th Birthday and had some surprises to unfold. We were met by Sally and nothing was too much trouble . Over the weekend .my party received the best service anyone could ask for all food taken was very good and the bar service was also good, this hotel is a little gem . The company I was with all travel a lot and the feedback I get is excellent we shall certainly return .

Thank you all x janet cole

Stayed January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DVH-HM, Manager at Donnington Valley, responded to this review, January 17, 2013
Dear EWM123,
Thank you for this lovely review and it really was a pleasure to be able to welcome you personally and just as lovely to be able to say goodbye, especially with the weekend being as full of suprises as it was! Please do contact me directly if you are looking at returning or even if you are looking for a venue for the upcoming celebrations!
Best wishes,
Sally Russell
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 16, 2012

We came for a work party, which was excellent. Great food and service all evening.
However the room, breakfast and service for the rest of our stay was remarkably average (we have stayed numerous times before).

Tv didn't work at all to start with, after some fiddling it did turn on, only to be black and white picture.
The fire door outside was akin to a screaming child each time it was opened.
Cold water for a shower, it was hot 1.5hrs later, but that didn't help!
Breakfast service started at 7, but no one was serving hot breakfast until 30mins after we sat down.

We spoke to reception a couple of times by phone, and once again on check out. The response was an ambivalent apology, nothing more or less.

A real shame, as all of these problems are so easily solved!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DVH-HM, Manager at Donnington Valley, responded to this review, January 17, 2013
Dear AntBS
Thank you for taking the time to write some lovely comments relating to your recent Christmas Party here at Donnington, I am pleased it was a successful night. Your feedback over breakfast and your room issues have all been duly noted and passed to the relevant members of the team to be addressed. Thank you for highlighting them to us.
We look forward to welcoming you back to Donnington Valley in the future.
Best Wishes
Sally Russell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Donnington Valley

Address: Old Oxford Road | Donnington, Newbury RG14 3AG, England
Location: United Kingdom > England > Berkshire > Newbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Newbury
#2 Romantic Hotel in Newbury
#2 Luxury Hotel in Newbury
#3 Business Hotel in Newbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Donnington Valley 4*
Number of rooms: 110
Official Description (provided by the hotel):
Following a recent £14 million redevelopment, this 111 room, privately owned 4-star country hotel in Newbury, Berkshire with a state of the art spa and 18 hole golf course, offers spa and golf break guests the perfect leisure destination. Rurally located in the heart of Berkshire's rolling countryside, Donnington Valley Hotel and Spa is home to England's most exciting new Health Club and Spa. ... more   less 
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Also Known As:
Donnington Valley Newbury, England
Donnington Valley Hotel Newbury

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