Booked a Hilton Suite for special occasion with a photgraph of the room showing on the site, split level with open plan. Our room allocated was a suite but not as booked, it was up in the roof of the hotel with one very small window at the sitting area and it was so dirty you could barely see out. Also, there was no aircon, something that I will check in future as all the Hilton Hotels around the World and UK that i have stayed in have all had aircon so I have never needed to check this before. There was a small fan in the room. On complaining to the receptionist who was also the Duty Manager I was given a 50% reduction and the offer of extra fans, it was the hottest day/night of the year so far!
Breakfast was not up to the usual Hilton standard and although only a few guests in the restaurant items were not being topped up! We were so pleased we decided to eat at another venue the night before.
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- Also Known As:
- Hilton Newbury Centre Hotel Newbury
- Newbury Hilton
- Hilton Newbury Centre England