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“Good Stay Good Value Enjoyed” 4 of 5 stars
Review of Bay New Southlands Hotel

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Bay New Southlands Hotel
West Street, Scarborough YO11 2QW, England   |  
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Hotel amenities
Special Offer
BREAKS FROM JUST £83
Ranked #14 of 28 Hotels in Scarborough
Liverpool, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
“Good Stay Good Value Enjoyed”
4 of 5 stars Reviewed September 10, 2013

Visited hotel for the first time receptionist was very effecient and informative.
Booked a Premier Room which was very roomy with all the amenities the only problem was the mattress was not comfortable.
The meals I enjoyed with plenty of variety on the menu to suit all tastes and the service was excellent by a friendly staff who seemed look after their customers.The hotel is well decorated throughout and of a night the entertainment was of a good standard which was enjoyed by all.The hotel is very reasonably priced compared with some other accommodation I have stayed at a more expensive price so it is difficult to undestand some of the adverse comments.I will definetly return.

Room Tip: It is located in quite area we booked a Premier room which was on the first floor ideal
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, October 6, 2013
Thank you for taking the time to leave your feedback for us. I am glad to see you enjoyed your first stay with us and I shall pass on your kind comments to my staff who are always pleased to here that guests have enjoyed their stay. We hope to see you agin in the future.
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238 reviews from our community

Traveler rating
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    108
    41
    13
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Any
English first
Morecambe, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 3, 2013

i booked a two night stay to celebrate our wedding anniversary staff very pleasant on reception then we saw the room my husband looked mortified but said nothing we went out for a walk we stayed out as long as possible came back had a quick wash the only luxury the bathroom had was a block of soap the room had tatty second hand furniture in it and the bedding did not look clean after a sleepness night my husband lay on top of the bed he would not get in i said i wanted to go home he said he didnt want to say that himself as i had booked it but he had wanted to go when we arrived we went down to breakfast the staff were very nice we ordered gammon ham and egg what we got was a thin slice of boiled ham withan egg on top i went to reception told them i was booked for two nights but was it possible to have a refund has we did not want to stay here any longer i explained why he was helpful and we got the following nights stay refunded we were offered another room i declined i could not face another breakfast there i would never stay in another bay hotel again they dont seem to keep there hotels up to a decent standard they seem to have coach parties and cheap deals ship them in and ship them out not my idea of a seaside hotel

Room Tip: see the room before you pay
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, September 13, 2013
I am sorry to you were disappointed with the break you had booked with us to celebrate your wedding anniversary. I have taken on board all the comments you have made and have discussed them with my team with a view to looking at areas we can improve on.
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Sunderland, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2013

Stay Friday to Monday at this hotel. Better than I h ad expected. Had a twin room, which had plenty of room. Clean and tidy. The shower was also clean and plenty of hot water. The hotel itself has plenty of places to sit and chat, a TV lounge, seating in the lobby and also an entertainment area and bar area. The meals were nicely presented with a varied menu and the staff were really helpful. Had a really enjoyable stay apart from the Army marching over head from early morning. Sometimes it started at 6 am, but the last morning the marching started at 5 am and continued until we left our room to go for breakfast.. I fail to see how you can walk backwards and forwards across a room so many times and open and close drawers so many times. This is of course nothing to do with the hotel itself.

Room Tip: Try and get on the top floor and then you wont's have the problems that I had with the marching...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, September 3, 2013
What lovely comments you have left for us, thank you. I am so pleased to see you enjoyed your short break with us apart from the problems from above. What you have suggested is a way to ensure you wouldn't have the same problem again. I hope that if you head back to Scarborough you will come and stay with us again.
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

A wonderful weekend break excellent value for money very friendly and helpful staff food average everything else first class we hotpe to r eturn.using hotel car park is very useful in busy times well worth parking fee.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, September 3, 2013
Thanks for taking the time to leave us some feedback after your weekend break. I'm glad to see you enjoyed yourselves and we hope we will see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton-on-Tees, England, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 7, 2013

We stayed sunday night and were happy that we where able to receive our room keys when we arrived at dinnertime.There was room in the car park for us but we were charged £5 for the privilege of parking in it.The room was clean and comfortable and the bathroom had a powerfull shower and a decent sized bath.There was no entertainment in the bar that night but the other guests were friendly and chatty.We did not have an evening meal but .breakfast was of a decent quality.The staff at the hotel were friendly and helpful and the hotel was clean and tidy we enjoyed staying there and would consider staying again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, August 12, 2013
I'm glad to see you enjoyed your short stay with us even though it was just for one night. I hope that if you get chance to return to Scarborough for a longer break you will come back and visit us again.
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Doncaster, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2013

just returned fron a 3 night break at the southlands hotel scarbrough. it is a bay hotel and we booked it through shearingsat a cost of £104 half board. Excellent value as rooms and hotel were clean and the food very good also the staff were very helpful. 10 minutes walk to town centre 2 minutes to promenade. when you arrive get a street parking ticket from the desk as this will save you paying the £5 per day to park in the hotel car park. these street parking tickets cost £1-60 and you park right outside the hotel.

Room Tip: we stayed in room 108 on the first floor very clean and beds very comfortable,small bath.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, August 12, 2013
Thankyou for taking the time to leave your feedback. I'm glad to see you enjoyed you're weekend break with us and I will pass your comments onto my staff. Hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 30, 2013

.hotel was very clean.staff were very helpful.location was five minuits walk from the beach.hotel restaurant was very clean,but meals were very small at times and could do with being upgraded for adults. entertainment was very good,artists had a very good sense of humour and were not to loud.this was for a 4 day stay and we would certainly stay at this hotel again. just remember to pre-book your parking space. as there is only one disabled parking bay. if you need to have plenty of room for getting in and out of your car then ask for a middle car parking space

Room Tip: If you are disabled ask for a room near to the lift.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review, August 5, 2013
I’m so glad to see you enjoyed your stay with us and thanks for taking the time to leave your comments. It is definitely worth getting in touch with us if you have pre-booked a space and need the extra room to get in and out of your car as we can ensure that a suitable space is allocated. I hope that if your return to Scarborough you come and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay New Southlands Hotel

Address: West Street, Scarborough YO11 2QW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #14 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): $
Number of rooms: 56
Official Description (provided by the hotel):
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
New Southlands Hotel

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