I attended the restaurant with my family to celebrate Chinese New Year and putting it mildly, service was shockingly bad. Our table was booked for 7pm and our main was not served until some two and a half hours later! People on nearby tables had actually gotten up and left before even eating the main course, it was just so dire.
The waiter had asked my husband if we'd like a little break after our duck course to which he responded No as we were dining with 2 young children. One hour and twenty minutes later they brought out mains (this was us not wanting a break). By the time the food eventually arrived the kids were sat exhausted with their heads on the table. There is no excuse for such terrible service, if they couldn't manage the bookings they had, they should have closed the restaurant. There was a lot if very upset people who'd had their New Year celebrations ruined.
So unhappy was I, I refused.to pay the full bill and insisted they call the police as I would not pay more than 50%. In hindsight, that was even too generous an offer as virtually the entire main was not eaten. (You actually go past the point of wanting to eat). This is the first time I've ever taken such a stance and I eat out regularly, at least once a week.
I am so cross with this restaurants and shall never return. What a complete waste of my time - terrible. I am today having to deal with two very over tired children. Looking forward to hearing from the owner when and if he actually has the decency to get in touch.
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