Booked to stay in this hotel 13 - 15 September 2013. Booked through Last Min.com after checking that it was suitable as we would be arriving late. Noticed on hotel website that it had a bar, and hotel advice on Lastminute.com stated that the hotel was not manned 24/7 so to ring ahead to make sure that someone would be there to check you in. Did as suggested 3 days before travel, spoke to Duane who informed me that he went to bed at 9 - 9.30 and asked could We not come earlier. I explained that we were working until lunch time then had to catch the boat followed by a 5 hour drive plus the boat was already booked. Duane's response, to cut a long story short, was that if we weren't there by 9.30pm we wouldn't get in. No exceptions. Was able to get money refunded from Lastminuet.com who also waived admin fee as they said that the circumstances were unreasonable.
So just to warn anyone who may be arriving late or unfortunate enough to be delayed Duane is totally inflexible, either your there or you don't get in. Not sure what time the bar closes?
- Official Description (provided by the hotel):
- The Kenton is a medium sized guest house in Scarborough. We are located on Scarboroughs North bay with a panoramic view of the bay. We have a car park which is very rare in Scarborough and can be accessed from Queens Parade. The Kenton is constantly being updated and is about to get its exterior re painted. The en suite rooms are very spacious with very modern showers which are also large and spacious. We are only 10 mins walk from the town centre which is close for easy access yet far enough away to enjoy the peace and quiet the north bay has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Venere, Despegar.com, Odigeo and Tingo so you can book your The Kenton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.