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“exellent weekend break” 5 of 5 stars
Review of Park Manor Hotel

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Park Manor Hotel
2.0 of 5 Hotel   |   Northstead Manor Drive, Scarborough YO12 6BB, England   |  
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Ranked #11 of 28 Hotels in Scarborough
Certificate of Excellence 2014
Sunderland, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“exellent weekend break”
5 of 5 stars Reviewed July 1, 2013

my husband and i stayed for 2 nights 28th-29th june, we had a front facing room with views of the castle, sea and park,our room was a good size bright and nicely decorated, the room and bathroom were very clean, all staff were friendly and and willing to help and made us welcome,i used the pool and jacuzzi and they were both sparkling clean,our breakfast was hot and tastey with more toast and tea being offered from the attentive waitressers,thank you for a lovely weekend, the only down point was that we had to go home.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this review, July 5, 2013
Your fantastic comments are very much appreciated. We are very grateful for your feedback, and look forward to welcoming you back to Park Manor in the near future.
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391 reviews from our community

Traveler rating
    208
    123
    37
    18
    5
See reviews for
74
189
27
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • German first
  • Any
English first
Barnsley
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 1, 2013

We stayed for two nights with three of us in two double rooms. The rooms were clean but the decorating in our part of the hotel was a bit tired and in need of freshening up, the food at breakfast and evening meal couldn't be faulted.
Nice location and nice staff.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this review, July 5, 2013
Thank you for your valuable feedback regarding your recent stay with us. We constantly strive to improve our service based on the feedback we receive, and would like to assure you that your comments will help us a great deal in our future plans for Park Manor.
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Doncaster, United Kingdom
1 review
5 of 5 stars Reviewed June 28, 2013

me and my friend stayed here for one night may bank holiday weekend, last minute booking.We had a lovely room at the front with a view,lovely food,very friendly staff. Alison was very helpful,a credit to the hotel nothing too much trouble.We used the pool and jacuzzi and relaxed in the bar.Overall we found our stay very relaxing.We would both defiantly recommend this hotel which in our opinion should be 5 star with its high standards of cleanliness and quality food.We would love to stop here again,hoping to come back for faulty towers weekend. From karen and irene.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this review, July 5, 2013
Thank you for an extremely positive review with regards to your recent stay. We are very pleased that you have enjoyed your time with us, as well as enjoying all the facilities on offer. As your feedback is important to us in improving our service, we would like to thank you for taking the time to write a review.
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Derby, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 25, 2013

My partner and I stayed for one night in June after watching the motorcycle racing at Oliver's Mount in Scarborough. I totally agree with the positive comments from other reviewers! We would not hesitate to stay at this hotel again. Upon arrival we were offered another larger room at the front of the hotel if we wished - so it shows that the management have taken on board the comments regarding small rooms. As we were only staying one night the room size was insignificant. What was more important was that the room and ensuite were immaculate! Excellent standard of cleanliness! The hotel is situated in a pleasant part of town overlooking a park, so is quiet. Very good sized car park too. The breakfast was very good; cannot comment on the spa as we didn't try it. The decor is quite individual with a modern feel to it. Very relaxing bar area too. The menu for the restaurant looked very inviting - but we wanted a curry and we were directed to the Scarborough Tandoori which was delicious.
The overwhelming aspect which made our stay so good was that we experienced REAL customer service! The staff appeared to enjoy their work and went out of their way to be helpful and friendly. We met Alison, Kelly and Geoff and they were professional as well as caring. All in all they made our improptu stay in Scarborough very special. The Thank you card we received from them a few days later was a nice touch too! We shall be back!!

Room Tip: Front rooms are larger.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this review, June 27, 2013
Thank you for such a wonderful review, I am so pleased that the team at Park Manor took such good care of you.
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Leicester, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 24, 2013

My wife and I stayed here for a weekend, having booked through an internet agency. The hotel is situated in a pleasant area of Scarborough and the stand-out aspect for us was the very welcoming, friendly and helpful staff. But we also liked the general cleanliness, the lounge areas and the breakfasts. We didn't use the spa facilities or the games room (table tennis, bar football, pool), but these also would be attractive to some. We didn't have an evening meal in the hotel since you needed to be seated by 7 pm which we thought was too early. However we accepted an offer of alternative recommendations according to our eating preferences and were given pub/restaurants in the locality, which turned out to be very good. Our (standard) room itself was small, and we did not like the washbasin being in the main room rather than in the shower/toilet area. They do have larger rooms, and we were told that had we booked directly with the hotel we might have been able to get a larger room at the front. However these were all booked when we arrived.

Room Tip: Ask for one of the larger rooms.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this review, June 27, 2013
Thank you for taking the time to post a review.
Your comments are all duly noted.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorks
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed June 3, 2013

I was in Scarborough on business and booked through Laterooms. I didn't expect too much having paid £49.50 including breakfast. I was surprised at how nice the hotel looked from the outside. I booked a single room but had a double very comfortable bed. The room was really small but clean. I also got a sea view which wasn't expected. All going well. As a lone traveller I stayed in my room to watch TV. The only channel that worked was BBC1. The fact that the hotel boasted spa facilities was a pull for me. I have worked in the Spa industry for 20 years and I have never been so disappointed in a hotel's facilities. The changing room ladies floor was thick with human hair, hairs got trapped in your fingers when you swam in the pool, the décor was very oppressive, dated and the pool tiles were filthy. Breakfast was a total cock up - courses coming in the wrong order and a re-heated dried up breakfast going back and forth. I did email the hotel with my feedback of which they followed up. I'm sorry to say I wouldn't return to the Park Manor. It's horses for courses here. Many people enjoy their stay - I just didn't.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this review, June 12, 2013
I am so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue in the room you occupied and the spa facilities. In addition, we are re-evaluating our inspection processes to ensure these type of issues do not occur in the future. Again, we are terribly sorry that your first experience at Park Manor was not a good one.. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.
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Ipswich
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 26, 2013

We, the east Suffolk NationalTrust Association, visited the hotel twice in 2011.

Although we have visited other hotels twice in the same year we have never before returned to a previous location. However, The quality of the Park Manor hotel inspired us to return again in May of 2013 and we were delighted to find that the previous high standards and friendly helpful staff still prevailed. We took the opportunity to visit York, Whitby and Nunnington during our stay and were delighted with it all.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkmanor, Owner at Park Manor Hotel, responded to this review, May 28, 2013
Many thanks for your review, maybe we could persuade you to break your routine and visit us for a third time!!
We would love to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Manor Hotel

Address: Northstead Manor Drive, Scarborough YO12 6BB, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Scarborough
#7 Romantic Hotel in Scarborough
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Park Manor Hotel 2*
Number of rooms: 42
Official Description (provided by the hotel):
What we do: from the minute you walk into Park Manor Hotel you can expect warm smiles and cheerful, efficient service. Whether you are looking for a happy holiday hotel, the best business base or a superb setting for that special celebration, we have the answer. We want you to enjoy your time with us, and to take away memories of genuine hospitality and care. ... more   less 
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Also Known As:
Park Manor Scarborough

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