We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A night at the Ambassador” 3 of 5 stars
Review of Ambassador Spa Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Ambassador Spa Hotel to your Saves list
Ambassador Spa Hotel
3.0 of 5 Hotel   |   36 - 38 Esplanade | Centre of the Esplanade, Scarborough Y011 2AY, England   |  
Hotel amenities
Ranked #20 of 28 Hotels in Scarborough
Sheffield, United Kingdom
1 review
2 helpful votes 2 helpful votes
“A night at the Ambassador”
3 of 5 stars Reviewed September 29, 2010

We stayed at the Ambassador Hotel for one night at the end of September. The hotel has a beautiful location with lovely views from the room we had. The staff were all very friendly and the bedroom although a bit cramped was clean and well presented. However, we were unable to get the heating to come on and in the end gave up trying. We could have asked a member of staff to look but by this time we were in our nightwear and felt it wasn't convenient. Anyway it should not have been difficult if the heating was working and there were no instructions. The shower did not heat up properly either. We asked for a morning call but that did not happen.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

592 reviews from our community

Traveler rating
    181
    194
    113
    69
    35
See reviews for
98
272
30
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Liverpool
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 24, 2010

We booked a double room with sea view. We were given room 308 . Very tired with wall paper peeling off. It was a family room with twin beds pushed together rather than a double/king size bed. No window in the bath room and the shower dripped all night! Heating hardly worked and when we tried to complain to the Duty Manager we were told there was no Manager working all weekend they were on holiday. WE cancelled the second night stay and have booked into a Premier Inn!!

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 10, 2010

fantastic hotel stayed in room 210 beautiful. staff friendly & helpfull. our room had a bay window overlooking the sea ,beautiful. would return no hesitation .

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 7, 2010

12 of us booked here as we played golf at Southcliff and from the booking (thanks Harriett) to departure we all had a great stay. The rooms were spacious clean with nice views, the service in the bar was relaxed and a good atmosphere and we had bar snacks before we went out which were tasty, well presented and good value. We came back very late and again had good hospitality and breakfast although very busy was tasty and plentiful. Some of us used the pool and sauna which were a nice addition and all the group commented what a great hotel it is. I plan to book again to take my family as the location is great and the service first class!

  • Stayed August 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 18, 2010

We booked a standard sea view double room, the only one available at short notice and were very pleased with it. Looks like it had been recently refurbished. The bed was comfy, the view superb and we had a decent strength shower.

The breakfast choice was excellent. You name it, they have it on the buffet, although for us it could have been hotter. The waiter took our order for tea/coffee and toast as soon as we were seated, and by the time we returned from the buffet it was on the table. (Great cup of tea by the way).

We didn't use the restaurant in the evening but had a meal in the bar area, which has a reasonable choice, was very tasty and good size portions.

The hotel is a long walk from the town centre. We like to walk to get a paper in the morning and it was about a half hour round trip.

All in all we really enjoyed our weekend and would definitely return.

The only thing we didn't like was the fact that there was a wedding reception on the Saturday and the evening party went on until 1.00am, and we couldn't sleep because of the thumping beat of the music. It may be as well to check before you book unless you like to stay up late.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 13, 2010

We stayed one night in Room 210, a Premier Deluxe room which was really lovely, with massive bay windows giving amazing views over the sea towards South Bay. The room and bathroom were very well equipped. Breakfast was excellent with lots of choice. A really nice stay all round.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 26, 2010

Hotel website and advertising shows wonderful rooms, however on arrival we were told we had been 'upgraded' to a larger room, which turned out to be an unrefurbished family room (no 113). The room was clean, but in need of total refurbishment, see pics, with the bed being collapsed in the middle, wallpaper peeling beside the bed and from the ceiling of the dingy bathroom. The flooring was cheap and uneven throughout the room and windows looking out onto a decked area could not be opened as they had been locked, leaving them room stuffy and musty.

After dumping our luggage and going out for a meal and a look around town, we complained to the Shaun, the porter on night reception. Although he was initially unable to do anything for us, the sight of my distressed partner made him look more closely for a refurbished room for us to spend the night. The refurbished room, 111, across the corridor from our original room was lovely and had a great sea view. The furnishings, bedding and toiletries, welcome pack etc. were all different and of higher quality than in the original room.

Unfortunately, or so we thought, the Ambassador had no refurbished rooms available for the remaining two nights of our stay and we were given a part refund for our first night and booked into the 4* Crown Spa Hotel along the Esplanade at a discounted rate negotiated by the helpful duty manager at the Ambassador. The Crown Spa was fantastic and I will also be reviewing there in detail.

All in all, the structure of this hotel means that refurbished or otherwise, it can't match up to the Crown Spa, but the refurbished rooms are extremely pleasant. We felt our complaint was handled very well, however as we booked over the phone with the hotel we would have expected some mention of an unrefurbished room (charged at the same rate as an unrefurbished room), which had it been mentioned would have allowed us to book elsewhere in the first instance.

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ambassador Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ambassador Spa Hotel

Address: 36 - 38 Esplanade | Centre of the Esplanade, Scarborough Y011 2AY, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Scarborough
#8 Family Hotel in Scarborough
#13 Romantic Hotel in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ambassador Spa Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
The Ambassador Spa Hotel combines wellbeing and relaxation with contemporary luxury, all framed beautifully by our stunning Sea-Views. Pamper yourselves with a selection of rejuvenating and highly effective treatments that work in natural synergy with your skin, body & mind. Indulge in our unique multi-sensory Heat & Aqua retreat experience suite, Mud Rasul, rooftop Zen Garden & indulgent Treatment Rooms, which are the very essence of luxurious relaxation. Indulge your tastebuds on modern British cuisine in our boutique View Bistro & Bar Lounge. Shake it up with our Mixology Masterclass sessions where your group can learn how to stir up the perfect cocktail! Escape to our boutique bolthole by the sea! We’re perfect for group getaways, weddings, conferencing & events. All guests receive a boutique bedroom, free wi-fi, free parking permit with the majority of our rooms boasting stunning Sea-Views of the South Bay, Castle & Harbour! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Agoda, Travelocity, Odigeo and Tingo so you can book your Ambassador Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador Hotel Scarborough

Owners: What's your side of the story?

If you own or manage Ambassador Spa Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.