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“Room not very nice” 2 of 5 stars
Review of The Merchant Hotel

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The Merchant Hotel
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27-29 Eastborough | North Yorkshire, Scarborough YO11 1NG, England   |  
Hotel amenities
Ranked #175 of 183 Scarborough B&B and Inns
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Room not very nice”
2 of 5 stars Reviewed October 21, 2012

The main reviews are actually spot on, the room is at the top of the building, the only area that looked as though it had been refurbished was the carpet throughout. The pictures by other guests were spot on, the same mattress, the head of the shower needs changing the room was very musty would put this down to the age of the building wasnt unbearable. The seat on the loo had a broken hinge, the sheets looked clean but would have been a lot happier with a mattress protector, the quilt and over blanket has probably never been changed found a little crawler on the quilt next morning. All in all if you are used to going to 3+ star accomodation you will defo not like this place, very very basic 2- star. The pub was nice gets really busy and is smaller than it looks. I would say this place has been an experience and would not go again

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

Traveler rating
    5
    0
    0
    4
    8
See reviews for
2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Hullbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 22, 2012

We didn't have a very nice time here and the bed linen wasn't as clean as may be it should have been. However, it could have been much worse and we made the best of our stay. There were a few little creatures that shouldn't have been there on the window sills and the bath was a little dirty.

  • Stayed May 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2012

We booked room 3 for a long weekend despite reading the reviews- I went on gut instinct, and I'm pleased I did. I now know usually bad reviews mean nothing and they are from people that don't read the description of the place and expect things that aren't included in the description. What you read is what you get. It was a fantastic weekend away. Cracking little hotel (private entrance from bar and could come and go as we pleased, got a quiet, secure room with was lovely with good sized en suite, clean and very tidy throughout) The landlord was a wonderful host and made us feel very welcome. Him and his staff were very obliging and helpful. The band on in the pub on the Sat night was quite possibly the best I've ever seen ( called White Elephants ) Can't fault it, would highly recommend this hotel. A bargain at £45 p/r, a night. Good craic, great atmosphere and you can't beat a candle-lit pub with a open log burning fire!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liversedge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 6, 2011

Me and my wife stayed here in september for 2 nights. the pictures on the website must be from another hotel. we couldn't wait to get out, (£45.00 per night no breakfast) as soon as my wife opened the room door she sat on the bed and cried. the mattress looked like it had been dragged out of a local skip, the door looked like it had been kicked in on numerous occassions, there was only one hinge on the toilet seat, holes and mould in all the walls, the room had a terrible smell. we couldn't wait to leave, we booked into a premier inn for the next 3 nights. I Would NEVER go there again.

Room Tip: Don't stay here!
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  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackpool
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed August 30, 2011

I know it's only rooms over a pub and one shouldn't expect much but these are awful rooms. Stal smell of sweat, mucky brown carpet, missing bits of plaster, broken window pane, indescribeable pillows, plug sockets hanging off walls, cigarette burns on the windowledge...I could go on but would run out of space.
The sad thing is with a bit of effort and a few hundred quid they could be made to be quite decent. It's just a shame the landlord isn't interested and while there are mugs like me willing to part with cash (yes, I kid you not, hard cash is required on arrival!) then I suppose there's not much incentive for him to do the work. If you're thinking about booking...don't!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2011

Me and my boyfriend stayed here from the monday 1st august to thursday the 4th, and we loved it. After saying goodbye to my mum and family, who we were previously staying with, we were shown up to room 3, which is right at the top. The woman that directed us was very friendly and even though there were many stairs to climb, the sea view more than made up for it. We were given a key for our room, the door to the rooms upstairs and a back door key, so if we didn't want to walk though the pub or disturb anyone, we could go through the back door.

As we weren't staying long, we didn't unpack and lived out of our suitcases. The room was very spacious and we were able to walk around freely. It was also lovely and warm and the window opened and closed easily so that it didn't get too stuffy or cold. The door was quite hard to open and there were some indents in the wall where other people had pulled or pushed too hard. There were also a few marks on the ceiling but the room still felt cosey and like home. The bed was very comfy and the television could easily be seen from the bed, however, the tv made a lot of crackly noises, but this would be due to the digital switchover. There was also a chair by a large clean mirror, this chair was very comfy and the amazing sea view could be seen without having to stand up at the window.

The bathroom was quite clean, and even though the shower didnt work, the bath was lovely and deep, with very hot running water (Ideal for long soaks). The tea and coffee making facilities were very useful and worked as they should.

We found that the room was quiet regardless of it being over a pub, and we got to sleep fairly easily. The seaguls were noisy and the blind let the morning light in, but this can't really be helped.

Access to the beach was very easy as there were some steps from the back door all the way down, or alternatively there is an incline with shops all the way down. It is very close to the beach, as it only took a few minutes to walk down.

Overall, we thouroughly enjoyed our stay and are likely to return.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South yorkshire
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed July 27, 2011

This review is delayed due to technical problems with my computer.Celebrating a family birthday in June, we booked 2 rooms here.From the moment we were led up the stairs at the back of the pub, we were feeling negative. Negativity increased once inside the rooms.In 1 room, the walls were marked and there were dead insects on the window sill.The window sill clearly hadn't been cleaned.The carpet was sticky.The windows had ill fitting curtains with only 1 tie back (the tie back was missing from the other side).The bed sheets were clean although the bedspread not so.The bathroom was clean but basic.The only place to hang clothes was in a cupboard that didn't appear suitable for clean clothes.The 2nd room was in a similar state but instead of dead insects on the window sill, it had used cotton buds in the drawers.Disgusting! It is clear from the review made in July by a guest staying a month after us, that these cotton buds (and other unpleasant items) are permanently left here (evidence that the rooms do not receive the most basic of cleaning treatments). The mattresses/springs in both rooms were well worn causing 2 people sharing a bed to 'meet' in the middle.After staying in this establishment, I will never complain about Travelodges again. Travelodges are cleaner, cheaper and far superior to these rooms. It is a shame because the pub itself is full of atmosphere,has good live music and is cosy.The staff and Manager are extremely friendly. My advice is - have an enjoyable evening in the pub but stay elsewhere.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Merchant Hotel

Address: 27-29 Eastborough | North Yorkshire, Scarborough YO11 1NG, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar / Lounge
Hotel Style:
Ranked #175 of 183 B&Bs / Inns in Scarborough
Number of rooms: 5

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