Right then let me start at the beginning of the WORST break of my life. we arrived at the hotel at about 12.00 it looked like a lovely building from the outside. we went inside to the reception to find out that the booking we made weeks before online had'nt gone throgh even though we had recieved a booking receipt. we didn't think too much of it and made a new booking. We were told check in was'nt while 4.00pm but we could leave our bags at the hotel so we took our bags in to the cabaret room and a lovely porter informed us that he thaught the cleaners had finished our room and went to check for us. he was back within 5 mins and told us we could go to our room. when we got there we were appauled. the wools were filthy, the carpet was ripped and tatty, the window didnt open properly, the bed sheets had dried blood stains on them, the shower had mould on the walls and the sink had plenty of evidence of previous guests on. so we walked down the incredibly noisy creaky corridor in to the dark unlit lift and down to reception. i informed the lady at reception very politeley. that we wished to upgrade as we did not like the room given. she said there were no upgrades available but we colud have a different room. we said thats fine as long as it was a smoking room. so she gave us the new keys we lugged the luggage to the 6th floor and went to the new room. we went in and it looked a bit better and we thaught this would have to do. we then noticed the no smoking signs. had to go back to reception and she said very rudely that we'd have to stay in the first room given. so off we went very annoyed that we had to carry all our luggage up and down for nothing when she knew we wanted a smoking room. we felt completly ripped off. we left the hotel for a few hours and came back for our evening meal. where shall i start, the cutlery laid out on the table was dirty the cups were dirty, i ordered soup for the starter wich was cold and disgusting, the breadcake was rock hard. had to leave the starter hoping main course would be better. had the lasagne again cold,dry and awful we just stood up and left the room feeling even more annoyed that our relaxing break had turned in the the holiday from hell. we decided we needed to relax so we got a drink and went to reception for the pool cues and white ball. we went to the pool table and started our game, i'm not very good at pool and potted the white. it did'n come back out so off we went back to reception where we were informed very rudely that we must have been using a snooker ball. we replied that she had given us the ball and could we get our money back that we put in the machine. we were told that she could'nt do that and we would have to wait for the maintenance person to sort it out. we waited but no maintenance man came. the morning after we reluctantly went for breakfast and again had to leave still hungry. had a nice time away from the hotel and returned to get changed for that evening. i rented an iron and ironing board from the hotel and started ironing a white top to find thatthe iron had dirt or rust or something inside it and my top was ruined. had to go out in a different crumpled top and my partner with creased jeans and shirt. didn't bother going to the resteraunt again and had to pay for meals elswhere even though i had allready paid for meals at the hotel. we were up early to leave the hotel as soon as possible. and to add insult ot injury, after filling out a complaints form detailing all the things i've just mentioned i still keep getting e-mails from brittania hotels with their special offers to go back their again!. So just to sum up if its the holiday from hell you're looking for then this is the place to go. if not then keep well away.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.