It actually is a shame as this could be a great hotel. Room was acceptable but only because we insisted on Seaview room, sadly the windows were so filthy outside the view was limited!!! Bed comfortable and clean towels every day but floor needed hovering and in shower lowest 3 levels of tiles were black with grime and scaling. Food was acceptable for the money and personally I approve of the serve yourself system, HOWEVER the worst and frankly disgraceful thing concerns the Restaurant procedures, apparently until last week there were large Water containers at the Self Service counters but as of Mon 8th these were removed and you had to go to the bar where very small glasses of water were dispensed by the barman, I asked for 2 large and was told NO you may only have these for Manager then insisted on taking off them, the man explained that his wife needed water before and after her meal for tablets but he would not relent and then couple, almost in tears had to rejoin the queue to get some water, many complaints were made about this situation and the answer given was it was a Health and Safety procedure, HOWEVER the original water containers were very evident in the mornings with Orange or Fruit Juice as were large jugs of water so apparently safe to use in the morning. Later we discovered Senior Mangement had instructed the removal of the water containers at night so that people would buy Wine!!!! THIS IS DISGUSTING BRITTANIA HOTELS - YOU SHOULD BE ASHAMED - As a footnote you might like to know our party of 4 refused to buy wine on principal for the remainder of our stay and would not stay in a Brittania Hotel again.
Just to finish I would say 90% of the staff were helpful and pleasant but greatly embarrassed by the poor management rules, the remaining10% being defensive and down right rude in making excuses for these rules, obviously in fear for the jobs!!!!!!!!!
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- Also Known As:
- Grand Hotel Scarborough
- Scarborough Grand Hotel
- Grand Scarborough
- The Grand Hotel Scarborough