We booked this last Minute and found the hotel food and spa great. Upon check in they were very sweet and gave us late check out free of charge. Upon check out - different staff charged us. We explained we were told we can stay till 12 and not 11 but they plainly told me I was lying and charged us. This was humiliating and embarrassing. Wasn't about the money at all. I would rather a place with not such an amazing spa but where the service is better. I would avoid this hotel just because of it's poor service.
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