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“Best Hotel in Scarborough” 5 of 5 stars
Review of Palm Court Hotel

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Palm Court Hotel
3.0 of 5 Hotel   |   St. Nicholas Cliff, Scarborough YO11 2ES, England   |  
Hotel amenities
Ranked #13 of 28 Hotels in Scarborough
Bristol, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
“Best Hotel in Scarborough”
5 of 5 stars Reviewed February 23, 2014

We eat here on a regular basis and quite often pop into the bar for a drink. The food, ambience, staff and service are always excellent. This hotel is so good we even got married here. There is no better place!!!

Room Tip: If there is a room issue then the Palm Court are very accommodating although ourselves have never ha...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this review, February 25, 2014
Dear Sandra & Graham,

Thank you for your kind words in relation to your experiences here and wedding day held at the Palm Court. As regular guests of the Hotel I am pleased also that your wedding was certainly a day to remember. The colour scheme that you chose does also form part of our wedding portfolio for prospective wedding guests.

We look forward to welcoming you back to the hotel in the not too distant future.

kind regards

Mr Jay Clements
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
    175
    112
    48
    19
    10
See reviews for
84
154
10
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Italian first
  • Any
English first
leeds
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 9, 2014

Just stayed for 2 nights Dinner, Bed & Breakfast, We had such a lovely relaxing weekend. After Checking in we were given a permit for the free car park. The restaurant was nicely decorated and had a relaxing atmosphere with every table candle lit. The food was amazing. Can't wait to stay again.

Room Tip: Room 28 is a family room on the 2nd floor with a Double bed and a Single bed. Very nice
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this review, February 12, 2014
Dear "mrsmac99,"

Thank you for submitting your comments concerning your stay here at the Palm Court. Your comments will be forwarded to all staff and we look forward to seeing you in the future .

Kind regards,

Mr Jay Clements
General Manager
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Durham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 7, 2014

We have stayed in this hotel numerous times over the last few years, each time you are met with friendly helpful staff who always go the extra mile. the rooms are always clean and fresh with comfortable bedding. we have always dined in the restaurant and the food and service is well above the allotted 3 stars, would always recommend as its our first choice in Scarborough.

Room Tip: worth paying the extra for an executive suite
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this review, February 12, 2014
Dear wp175,

Thank you for your review. As regulars to the Hotel it is always nice to hear that we continue to exceed your expectations time and time again and deliver consistency throughout the year. And without sounding biased I couldn't agree more with your headline.

Thank you once again. We look forward to seeing you in the future.

Kind regards

Mr Jay Clements
General Manager
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Doncaster, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 7, 2014

Stayed here for three nights,staff were friendly and helpful,we were asked on arrival if it was alright if we were upgraded we said yes(of course)a bit disappointed as paper was peeling and we couldn't get the shower to run hot,we mentioned this at reception and the lady had no hesitation in giving us a choice of two rooms.After that everyone kept asking if everything was alright and were we happy with our room.We have never met such a nice and friendly staff.P.S. They are really honest about the size of the rooms,which is VERY unusual.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHB
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 1, 2014 via mobile

Having enjoyed a few nice lunches here before, I decided to bring my son and his fiancé for lunch after a shopping trip.
We were greeted by a very pleasant waitress who took our order. Coffees and cutlery arrived fairly soon. The table next to us ordered a few minutes before us and their food arrived quite quickly. Half an hour later, coffees finished, we began to wonder what had happened to our sandwiches. My son inquired and was told that the kitchen was very busy and that our food wouldn't be long. Soon after this another couple came in, placed their order and received their food. Was this some sort of a joke ? In all we sat and waited for an hour, still no food ! We got up to leave as my son had to get back to work. The waitress apologised and again said the kitchen was busy with orders, but apparently not with ours. We left feeling very disappointed and hungry !
Not likely to return !

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this review, February 4, 2014
Dear SueeBRHB,

Thank you for your review concerning your experience here at the Palm Court. I do apologise that the Hotel did not exceed your expectations on this occasion. If you wish to contact myself directly then please do not hesitate in doing so on 01723 368161 or email generalmanager@palmcourt-scarborough.co.uk.

I look forward top hearing from you.

Kind regards

Mr Jay Clements
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2014

Well what can we say once again amazing, we arrived to be asked do you mind if we upgrade you??? Ummmmmm no we don't ( hot hot bath was thoroughly enjoyed) room warm and clean hotel had had sprucing up so looked much nicer its work in progress only one slight grumble because kitchen was being refurbished the menu wasn't as extensive so struggled after 3 nights as same food but it was delicious as usual, will look forward to New menu when we return staff fantastic and same faces which clearly says a lot about how this hotel is run happy staff stay and customers feel the benefits, pool looked inviting but having forgotten costume couldn't indulge ( try finding one on Shop in winter) we will be back thanks again Mark and Louise Gibson

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this review, January 28, 2014
Dear Samamyluke,

Thank you for another review concerning your stay with us here at the Palm Court. I will relay all of your compliments and comments onto the staff. With our refurbishment programme complete now we all look forward to seeing you once again if only to try our new menu.

Kind regards

Mr Jay Clements
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 19, 2014

Stayed here for 1 night and was very impressed, staff pleasant and very helpful,room was spotless clean,one of the cleanest rooms I've stayed in for some time, I work as a cleaner so have quite high standards but certainly wasn't disappointed here,everything was just right,we booked a small double room but found it to be quite a good size,very cosy and to a high standard,nice refreshments tray,bottled water,lovely comfy bed with feather duvet and pillows.the only thing that stopped us having a perfect nights sleep was noisy guests in the room next door who on returning from a night out made sooooo much noise shouting and arguing we got no sleep at all, such a let down for us,we did call reception on two occasions to complain but nothing seemed to be done,so we just lay in bed listening to a very drunk couple,shouting and swearing,banging doors and chasing each other up and down corridor, this went on until 5 am,so as you can imagine we were exhausted when we went down for breakfast,this was really nice,a good choice of cereal yogurts and pastries,freshly brewed coffee and freshly cooked full English breakfast,my only faulty here was the plates were cold,just a little bug bare of mine,but it does make a difference in my opinion,
You get what you pay for with this hotel which is a really nice comfy clean hotel with the added bonus of free parking it's just a shame about some guests that have no respect for others when they come in late,

Room Tip: Room 17 small double but lovely
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this review, January 28, 2014
Dear MaryH,

Thank you for your review in regards to staying here at the Hotel. Firstly thank you for comments and compliments to the point of noticing the finer details of the quality of linen which we always source without compromise on quality.

As to the guests opposite you I can only apologise as referring to the night audit sheets the guests were approached by our night porter to be aware of other guests at such a time. We will continue to use all guest feedback to further improve our offerings and operations and look forward to seeing you once again.

kind regards

Mr Jay Clements
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Court Hotel

Address: St. Nicholas Cliff, Scarborough YO11 2ES, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Scarborough
#5 Business Hotel in Scarborough
#12 Romantic Hotel in Scarborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Palm Court Hotel 3*
Number of rooms: 47
Official Description (provided by the hotel):
For over 30 years our family owned, highly rated, AA 3 star hotel is the perfect place to explore, relax and enjoy all that Scarborough and the North York Moors National Park has to offer. Currently rated the highest 3 star hotel. Commanding a wonderful central position, the elegant Palm Court Hotel boasts one of the most prestigious locations in Scarborough. Set against a backdrop of beautiful heritage coastline, the hotel venue offers an invigorating experience, whether your stay involves pure pleasure or business. Experience a high standard of service from our friendly, professional and welcoming team. Upon arrival, there is guaranteed FREE parking available to all hotel residents, which is unique for Scarborough town centre. FREE use of Internet throughout the Hotel. Also during your stay, relax in our indoor swimming pool, for the use of hotel residents only. ... more   less 
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Also Known As:
Palm Court Scarborough
Hotel Palm Court

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