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“poor staff” 4 of 5 stars
Review of Palm Court Hotel

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Palm Court Hotel
3.0 of 5 Hotel   |   St. Nicholas Cliff, Scarborough YO11 2ES, England   |  
Hotel amenities
Ranked #13 of 28 Hotels in Scarborough
1 review
6 helpful votes 6 helpful votes
“poor staff”
4 of 5 stars Reviewed October 11, 2007

the hotel was great, shame about the refurb work they are doing as there is no view from the bar and lounge also a shame with the noisy creaking corridoors.We stayed for two nights the food was great and the staff really looked after us, the bar stayed open as long as we wanted a drink the tall night porter was really pleasent . One thing we found out was the staff worked really hard for verry low wages i cant understand why they do it they deserve more. Overall we really had a good time and would go back again, but give the staff a wage rise as they really do deserve it.

Stayed September 2007
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Massachusetts, USA
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 28, 2007

While this was the least expensive hotel in which we stayed on a recent trip to the UK, we also felt that it was the most overpriced (i.e., provided the poorest value relative to the price paid). Mind you, we were "drop ins," staying for just one night and booking that day through the town's tourist office, so perhaps our price [£110 for B&B after the end of Scarborough's main season] might have been more reasonable had we been able to do more research in advance.

Our room was somewhat cramped, and (without air conditioning) very warm even with the supplied, very quiet, freestanding fan working flat out. This was with ambient temperatures in the low 60s, so the room must be very uncomfortable in warmer months.

By contrast with the bedroom, the bathroom was significantly larger than average but very poorly designed (no horizontal surface space, a toilet on which it was impossible to sit down without knocking the toilet roll off its holder, etc.).

The dining room was light, pleasant, and not cramped, and the breakfast was the largely uniform "English breakfast," reasonably well-prepared.

  • Liked — The dining room
  • Disliked — The room temperature, and the price relative to the standard of accommodation
  • Stayed September 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Court Hotel

Address: St. Nicholas Cliff, Scarborough YO11 2ES, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Scarborough
#5 Business Hotel in Scarborough
#12 Romantic Hotel in Scarborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Palm Court Hotel 3*
Number of rooms: 47
Official Description (provided by the hotel):
For over 30 years our family owned, highly rated, AA 3 star hotel is the perfect place to explore, relax and enjoy all that Scarborough and the North York Moors National Park has to offer. Currently rated the highest 3 star hotel. Commanding a wonderful central position, the elegant Palm Court Hotel boasts one of the most prestigious locations in Scarborough. Set against a backdrop of beautiful heritage coastline, the hotel venue offers an invigorating experience, whether your stay involves pure pleasure or business. Experience a high standard of service from our friendly, professional and welcoming team. Upon arrival, there is guaranteed FREE parking available to all hotel residents, which is unique for Scarborough town centre. FREE use of Internet throughout the Hotel. Also during your stay, relax in our indoor swimming pool, for the use of hotel residents only. ... more   less 
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Also Known As:
Palm Court Scarborough
Hotel Palm Court

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