Travelled with disabled mother from Glasgow by train for funeral next day. Reception very welcoming, asked for disabled room with walk in shower which was available (watch out for this on the website as it asks you to phone ahead if you require this type of room - they will charge you extra £20 to do it online for you!) I took my chances by asking on arrival. Rooms as usual very clean, large and comfortable. Everything you need for an overnight stay. Our rooms were at front and I have to say, I felt the cars were coming through my bedroom - so noisy. And to top it all, it was raining so hard there was a constant drip drip drip going on somewhere outside the window (I realise this is beyond hotel's fault). Mothers window would not close properly and reception staff tried to fix immediately but handle was completely broken so the girl turned up the heating for mum and mum was also offered another room, however the travel down and general tiredness were too much and refused their offer and just "put up with it".
In the morning she had said that she never slept because the room had been too warm (I know, just not pleasing some folk :-), but had there been phones in the bedroom she could have phoned me through and I would have fixed it for her, otherwise as there was no phone she would need to have got changed and either went down to reception or along the corridor to me. I feel that in disabled rooms at least there should be phones. I know there are emergency cords but she wouldn't have pressed this as she would have felt it was not a life or death emergency but she just wanted some help. The hotel staff offered to return her money under their good night guarantee which they did with no fuss or quibble.
In general, yesI would go back as hotel very central and indeed I have recommended to others who will be staying near this location. As I said, (mostly) good stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.