We booked the romance package and were looking forward to an amazing weekend away.
Unfortunatley there were a few things that weren't quite what we expected.
The receptionist on check in was unhelpful - we wanted to know what time our spa treatments were booked for and we were told to walk tdown to the spa and check as she couldnt help - surely she could have called them for us??
The room was nice but unfortunatley we had two single mattresses pushed together - not ideal for a romance package!! There was no sugar on the drinks tray and only a sheet on the bed. A quick call to reception solved this.
We had a beautiful chandelier in our room - unfortunately it shook noisily everytime the people in the room above us moved :-(
The iron in the room was damaged an leaked water when you tried to use it.
My boyfreind ordered flowers as an extra - these were never delivered - apparently the florist didn't have time but no one thought to tell us.
Our Spa treatments were fantastic :-) the rasul mud treatment was out of this world!!
We decided to eat in the hotel restaurant that night - we booked for 8 oclock, unfortunately so did a family who thought it was acceptable for their young child to ride a scooter around the restaurant, followed by changing their child into her pj's in full view of the whole restaurant!! again not exactly what I wanted to see whilst trying to enjoy a romatic break.
Then to top it all off we were suprised to be charged £3.60 for Guiness - this price would have been fine for a pint of draught - but it was served straight from the can!!
All in all the hotel is beautiful, the location is perfect and the views are to die for, but we felt that the service wasn't what we expect from a 4 star hotel.
- Official Description (provided by the hotel):
- The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more less
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- Also Known As:
- The Crown Hotel Scarborough
- Crown Spa Scarborough
- Scarborough Hotel Crown