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“Nothing brilliant” 2 of 5 stars
Review of Royal Hotel Scarborough

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Royal Hotel Scarborough
3.0 of 5 Hotel   |   St. Nicholas Street, Scarborough YO11 2HE, England   |  
Hotel amenities
Ranked #25 of 28 Hotels in Scarborough
doncaster
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Nothing brilliant”
2 of 5 stars Reviewed March 26, 2007

Well we have just returned from a night at the Royal and was slightly disappointed! on walking through the glass doors we were very excited the staircase is gorgeous! we checked in easily got parked in the local NCP car park and then entered our room. It was room 231 an was very very small! it was a double room but was simply nothing special just a bed 1-2 pieces of furniture, it was in dire need of modernising or jus the carpets cleaning and the window frames painting! just the simple things you expect from a 3 star hotel. The bedding was clean and the bathroom not bad!

Breakfast was very disappointing everyting just tasted cheap the sausages were of poor quality the bacon felt like it had been cooked the night before/

We paid £110 for our room an felt a little ripped off

wont be returning again im afraid

  • Stayed March 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,356 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (441)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
Great Malvern, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 17, 2007

My birthday weekend away was looming, I was getting over the flu - and getting despondent over reviews of hotels you thought would be great judging by their own websites! We wanted to stay near Robin Hoods Bay but in a hotel with some luxury and not a B&B. The Royal had fair reviews and it seemed a good sign that the Management had also responded on Trip Advisor...I hope they will again! We stayed for 2 nights D,B&B on a Fri/Sat and paid a supplement for a sea view. We were pleased with our recently refurbed large, light, modern-with an Art Deco twist room and huge bed! A little underwhelmed by the 2 little cartons of 'plastic' milk and couple of plain Digestives that made-up the welcome tray. We arrived at 3:30pm and were lucky to find a space on the meters right outside the hotel - which you only have to pay for up to 5 o'clock. Plusses: the location, it was great to be so near the sea and have the great views, our room was spotless, the main staircase is a gorgeous reminder of the grandeur of the Victorian days, we liked the friendly barman and the v.friendly waiter we saw the most of, I enjoyed my dip in the unusal steamy underground grotto that is the pool, the desserts at dinner were yummy, the live jazz duo on the Friday and band on the Sat were an unexpected bonus and put us in a real holiday mood! Minuses: The restaurant was half full and the service on our first evening was excruciatingly slow, we had finished our starter before asked for our drinks order because of an unecessarily complicated wine waiter system and waited 30 mins for our pud (the friendly food waiter did pull out all the stops to make up for it the next night), the restaurant with straight lines of tables lacks any charm/intimacy, like a canteen in a department store e.g. it would be nice to have at least a candle on the table. Maybe this room is next in line for a refurb.? Starters and main course were small and disappointing, breakfasts were awful - dried up bacon, cold toast, no fresh fruit or rolls. So! go to the Royal Hotel Scarborough and take a 50/50 gamble on the experience - half friendly staff, half moody, half spotless, half dirty, bad food, good desserts... you may just land on all that is good!

  • Liked — It's location
  • Disliked — The restaurant
  • Stayed January 2007, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, West Yorkshire
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 9, 2007

This hotel has the most amazing staircase really, it has a great feeling of gorgeous aged glamour, but then the coridors to the rooms off this do feel a bit shabby, however, I think personally this hotel is absolutely fine.

Parking is a little difficult, although if you manage to park in the horseshoe parking area to the right of the hotel at 1pm, and you buy a parking ticket for four hours, this will keep you ok until 10am the next day ( or longer if it is a Saturday as Sunday parking is free and it will take you over to a Monday)

There are parking spaces to the front of the hotel where you can off load your luggage and check in before trying to find a more long term parking space.

The positioning of the hotel is excellent - high enough up to have great views of the sea and the bay, and easy walking distance to either the shops, bars or the beach.

I think it probably caters to quite a few coach trips too.

We stayed at The Royal on an amazing deal (too amazing to detail really) and to be honest, we really weren't expecting the room to be up to much when we got there, for the price we were paying. But we were wrong.

We actually received an ok sized room that was stylish, modern, clean and had all the usual room facilities including plenty of tea/coffee/biscuits, lovely fluffy towels, a hairdryer and a very comfy double bed. Loads of storage space for clothes and a good little telly with satellite (limited) and a DVD player built in - so remember to take those DVDs if you need to - not sure if it would play CD's but there wasn't any music in the room other than this.

Not much of a view (over the generators by the looks of it but as we were only there for one night - having the curtains drawn wasn't a problem - These were thick double lined and had nets up (although the nets had the room number marker pen'd on them in quite large numbers, so looked a bit naff) . There seemed to be quite a few rooms over looking this view though, and had I paid more, I probably wouldn't have been very happy with this. We were next to the lift, but oddly enough we could hardly hear it .

We didn't eat in the restaurant, but we did call into the bar in the evening for a couple of drinks before going to bed, and the bar man was really nice. Fun, witty and very professional.

This is really our only gripe : when we first checked in to the hotel, we were greeted by quite a young receptionist , who I can only presume was either still in training or was feeling a little stressed even though she was only serving one other couple in front of us. We found her attitude to be abrupt, quite sharp and bossy if not a little rude. We had asked when our room would be ready and she was very insistant that our room would not be ready until 3pm that day and was quite dismissive of us.

If it hadn't been for her far more calm and professional colleague who actually checked with housekeeping who told her it would be finished in half an hour (1pm) then we would have had to leave our luggage hanging around.

The young receptionist seemed quite put out that someone had interfered in her handling of guests after that. It wasn't just because we weren't paying very much for our room either - the couple before us were paying quite a lot of money and she was exactly the same with them, insisting on pre-payment but in a really self important manner - not particularly friendly at all.

There are manners and ways of dealing with guests - this girl Im afraid needs more training.

Other than this - we would stay at The Royal again. The views from the rooms at the front of the hotel look spectacular, although I doubt you could afford them on a budget.

Stayed February 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
isle of man
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed November 15, 2006

My wife, 4 year old daugter and I stayed at the Royal Hotel in Scarborough in late July 2006 for one night.

On arrival, the check-in staff were helpful enough and quickly sorted everything out. The hotel is sadly your typical British seaside affair, obviously grand in its day but that day was probably 50 years ago. It wasn't dirty just a bit shabby around the edges and in need of refurbishment in several areas, carpets especially.

The room was surprisingly modern and good. We took a family room which was spacious with a seperate room for our daugter, couch, TV, massive bed and looked like it had been modernised fairly recently. The view wasn't much, bins out the back of the hotel. One major complaint was the bathroom radiator which couldn't be turned off. It was bad enough the air temperature was in the 30's, it felt like an oven in the entire hotel with no air-con!! Now before you say anything, how many times would you need air-con in Scarborough....believe me it was needed during our stay!

The lift was a nightmare and stank of sick. The stairs up to the 4th floor suddenly became very appealing! The pool downstairs was clean enough but bizarre in design...if you go you'll know what I mean!

Breakfast was good with a wide selection all served in an impressive breakfast room. The breakfast staff were really good and helpful.

Final comment, the hotel location is about as central as you can get but has several bars and clubs in the immediate vicinity. This meant gangs of youths were walking around in a loud drunken stupour in the early hours and a car parked outside had its windows smashed in. As there wasn't any parking for the hotel (except on the other side of the town centre???) I spent most of the night wondering if my car would still be in one piece in the morning. Parking is a nightmare in Scarborough and getting close to the hotel is very difficult, meaning a trek with your luggage.

Ok, thats my review of the Royal Hotel. It did the job for one night and its like the Savoy when compared with the Grand Hotel which is round the corner!

Final comment.... is it 3 star....just about?

  • Liked — The breakfast
  • Disliked — The lift is old and stank
  • Tips/Secrets — Find a parking space and keep it!
  • Stayed October 2006, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
1 review
4 of 5 stars Reviewed November 12, 2006

Another great stay. Although the hotel was extremely busy this hotel provided us with a great weekend.

The staff as always extremely helpful, friendly and nothing was too much trouble. Food, fantastic (need to go on a diet now).

Weather, very changeable - but certainly not The Royal. Would recommend this establishment to anybody

  • Stayed November 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Top Contributor
209 reviews 209 reviews
205 hotel reviews
Reviews in 156 cities Reviews in 156 cities
723 helpful votes 723 helpful votes
4 of 5 stars Reviewed November 4, 2006

The Royal indeed looks the part - from the foyer you can imagine yourself stepping back in history. The sweeping staircase is a joy to look at.

Staff were courteous and helpful ; When presented with a very small and stuffy single room facing the clubs and bars in the area I asked for a change of room and was given a double in a silent area of the hotel. Full marks.

The double room was large, recently renovated with good sized bathroom, remote TV, tea&coffee with biscuits, queen bed, wardrobe with bath robes, trouser press and iron.

Breakfast hall is large and staff here are attentive. Choice of food is good too and I felt the cost justified upon checking out.

Good hotel, excellent location right opposite the cliff railway and in the centre of town. Worth a stay.

  • Liked — Staff courtesy
  • Disliked — The original single room
  • Stayed October 2006, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falmouth, Cornwall
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed October 24, 2006

We stayed at this hotel for 4 nights 19-10-06 and found it to be just as charming as it ever is.......The reception, bar and restaurant staff were all very polite and helpful. Our room on the 5th floor was very nice and it was good to see that all the rooms/corridoors have now been re-furbished and in good decorative order. The food was very nice on the Saturday night however on the Sunday evening it was of a poor standard - we felt that the later restaurant opening time of 7:30 meant that everyone piled in at this time and that the chef had to rush and cook en mass !!!!! The big let down for me was the pool area - when we last visited the pool had just been re-painted (hiding all the lovely jungle book artist's work!!) to a cream and blue colour, however the changing rooms (i can only comment on the ladies!) was of very poor standard and i'm afraid to say that TWO years later they are even worse........The floor makes you want to wear shoes, the peeling paint on the walls has mould and black on them, the lockers are banged about and the keys not very trustworthy......Why oh why did the owners of this hotel neglect the refurbishment of this part of it's building when doing their refurbishment????? Surely this is supposed to be a very CLEAN sanctuary for us to relax in.............
I was really pleased to see that this hotel actually responds/takes note of what we the paying public say about this hotel and only wish that other hotels did the same. So English Rose Hotels if you are reading this i would appreciate your comments and look forward to hearing that when we visit The Royal next year this area of your hotel will be greatly improved?!?!

  • Liked — The oldy worldy charm this hotel offers
  • Disliked — The disgusting changing rooms in the Pool area
  • Tips/Secrets — You can park for free on the South Bay side to avoid expensive NCP charges!!!
  • Stayed October 2006, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EnglishRoseHotels, Simon Powell, General Manager at Royal Hotel Scarborough, responded to this review, November 10, 2006
Thank you for your feedback regarding your stay at The Royal Hotel in Scarborough. It's always nice to here from our guests especially those who have visited us before.

Firstly, with regard to your concerns regarding Sunday nights dinner, the later start that evening, as I think you eluded to in your review, was due to the large number of guests staying in the hotel that particular weekend combined with a conference taking place the same day. During busy periods such as these it is sometimes necessary to stagger serving times in order that we can maintain the high service standards that our guests expect.

As I have mentioned in previous replies, we receive many positive comments about our restaurant and the excellent cuisine we deliver. On this I can only apologies that Sunday night did not meet with your expectations. Although your experience is extremely rare, we will be looking into this further and, where possible, improving the service we provide to our guests to ensure we maintain our high standards.

As you also mentioned in your review, The Royal has gone through a phenomenal change over the last number of years and is now re-furbished to a very high standard offering a choice of high quality, en suite, traditional and contemporary rooms and suites to suit the most discerning guests.

As far as the pool area is concerned we will be looking into your comments and making improvements where necessary. There are plans for redevelopment in this area in the future to improve our already wide range of facilities.

Finally thank you again for your constructive comments. It’s good to hear from happy guests and, where we can, we will always try to improve the service we offer to ensure that your next stay is even more enjoyable and memorable than the last.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Hotel Scarborough

Address: St. Nicholas Street, Scarborough YO11 2HE, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Hotel Scarborough 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hampton Inn Scarborough
Royal Scarborough
Scarborough Hampton Inn
Hotel Royal Scarborough

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