Visited here as my other half had always wanted to come to this hotel. Made a booking through Late Rooms for £59 for bed and breakfast for our first anniversary that seemed like a good deal. On the outside the hotel looked rather shabby with huge chunks of render missing from the front. It is a very old hotel that used to be good in it's prime, but is now being run into the ground by the current owners (who are probably concentrating insted on raking in big money on weddings instead). Our room that we were given was a joke (room 401). One window didn't close, one had a towel shoved in a gap, the paper was peeling off the walls, the carpet was terrible and there were cobwebs on the lights. My heart sank so went straight downstairs to complain and ended up being moved to an 'executive room'. This was okay but nowhere near executive, and more of a standard room anywhere else. It had a sea view, but the glass in the window had come away from the pane leaving a visible gap that caused the room to be cold and brought in a lot of noise from outside. When the radiator was on at night it sounded like it was leaking due to all the noise it created. The picture hanging in the room and fallen down in an angle in it's frame and so looked bizarre.
When we arrived back in the evening from a meal there were no lights in the room. Complained again to reception who said to wait in the room and they would send someone up. Had to remind them that there were no lights and so would not do this and to send someone up now.
Breakfast was very poor and I have never seen such a horrible vat of porridge in my life that had simply been sat there for ages and was total gloop. A huge queue of people were forming for breakfast as nobody seemed to be clearning and setting the tables as people left.
When complaining about the window in the morning the manager said "what about now". The service at this place is terrible and they all seemed resigned by the fact that everyone complains and have given up on trying to be good. It really is the kind of place that should be on a tv programme like Gordon Ramsay when he has to try and turn it round. There is no investment in the place and is just patching up issues and faults. Sort your act out Brittania and stop just making it cheaper to visit to make it look like a good deal. You are a two star hotel at most.
Avoid, avoid, avoid...........
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post your constructive feedback. I would like to sincerely apologise for the service you received in the hotel and will address this with our team. I was sorry too, that not everything went according to plan during your experience at the hotel and will certainly investigate the issues raised with our team.
Report response as inappropriate
Please be assured that this is not our usual standard of customer service and look forward to having the opportunity of restoring your faith in our hotel once again.
Please contact me personally when booking your next stay and I will certainly do what I can to enhance your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.