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“A brake well worth it” 5 of 5 stars
Review of Aartswood Guest House

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Aartswood Guest House
3.0 of 5 Guest house   |   27/29 Trafalgar Square, Scarborough, England   |  
Hotel amenities
Ranked #141 of 183 Scarborough B&B and Inns
Newry, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“A brake well worth it”
5 of 5 stars Reviewed January 17, 2011

We are a married cuple in our forties and we stopped at the Artswood for a short break and had a fantastic stay. The rooms were top quality, the service was second to none and the location was perfect. All in all we couldn't have asked for better. We would recommend this guest house to anyone

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

Traveler rating
    16
    7
    6
    2
    4
See reviews for
6
16
1
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
DERBY
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 27, 2010

I would give this B&B a fairly good review but for one reason. At 3am in the morning we were woken to the window in our room being blown in by the gale force winds outside..We spent from 3am until 6am trying to hold shut a faulty window with a broken frame. We tried to raise the owners by banging on the door,ringing the hotel phone and the mobile number that is given for emergencys in reception but no answer to any of them. We even though we had payed for 2 nights bed and breakfast we left at 6 am to go home and get some sleep. We have not heard from the owners since we've returned to offer us a refund or apology.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
williamlea, Owner at Aartswood Guest House, responded to this review, January 28, 2011
In response to this review, we would like to point out that:

1 The window in question is a modern, double glazed, tilt and turn unit and was not and never has been, 'broken' or 'faulty'.

2 The 'mobile number given for emergencies' is only for if we are out of the building. The procedure for contacting us in the middle of the night is quite clearly displayed in the welcome brochure in each room.

3 The first we knew of this guest's grievance was when we saw this review on Trip Advisor. While we are sorry that this guest didn't enjoy his stay, we feel that this review is totally unwarranted.


We take complaints of this nature seriously and pride ourselves as giving excellent service and value for money. This can be borne out by the many positive comments that we have received from satisfied guests down the years.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aartswood Guest House

Address: 27/29 Trafalgar Square, Scarborough, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Hotel Style:
Ranked #141 of 183 B&Bs / Inns in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aartswood Guest House 3*
Number of rooms: 6
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