Before booking this hotel we rang twice to ensure we could have a room with wheelchair access and a walk in shower. On arrival we discovered that there was no way to get a wheel chair into the room unless you got out of it and folded it up. The walk-in shower had a 9.5 inch step up! The room itself was so small that to get to one side of the bed you had to walk sideways. Nowhere in the room could we pass each other without one of us having to step aside. The bed was very low, but not as low as the 'arm-chairs' which neither of us could sit in for fear of not being able to get up again without help. The shower room was so tiny there was only just room to turn around. The toilet was so low we think it was designed for a child, we have naver seen one so low.
We were only able to use the downstairs lounges which were small, dark and cramped. The lighting was so poor it was difficult to read a book or paper. The upstairs lounge was much better but we were unable to use it as it was up a flight of 6 steep stairs!
The restaurant was down bout 5 or 6 steps but we did manage to use this as there was a hand rail for my husband to pull himself up them. One of the guests pulled himself up and the whole thing came away in his hand as it is only fixed by slotting the rail into a couple of holders. USER BEWARE! To eat here you needed to be early as there seemed to be a shortage of food. We would be shown the menu only to be told what was left. Biscuits for cheese is a good example - they go round the other tables to see what they have left, tip them into one basket and then give them to another table. The lady on the table next to us was a vegetarian but on the first night was told that they had had vegitarian food the night before and may be having some more the next day. We were told they would cater for any dietry requirements.
The car park was very small and we were told we could not reserve a parking spot near the door (or for that matter anywhere else) and if it was full we could park in the road for as long as we liked after 6p.m. They had a temporary ramp in the entrance of the hotel but on one occassion it had been removed and my husband was unable to get into the hotel at all. When I asked about it at reception they had no idea where it was, but to be fair, did manage to locate it after a short wait - over at the swimming pool.
We did persevere for two nights but when we came back on the third night to find no parking we had our dinner - packed our bags - paid our bill and left. We are only young pensioners and were able to drive half the night, many people would not be so lucky and would be trapped for longer.
We wouldn't recommend this hotel to our worst enemy, all they want is your money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.