1) Step from front entrance lobby to the lounge bar - needs to be addressed for safely
2) Food dull - needs improvement to retain local customers
1) Issue about the Step from the lobby to the lounge bar
My wife and I together with my elderly mother-in-law visited the Blue Ball (a pub local to our home) at lunchtime on a Friday 6th September 2013.
On entering the bar from the front lobby a couple sitting in the lobby warned us about the step down into the bar, so we entered the lounge bar with caution stepping down the single step and sat at the table to the left of the door.
Shortly after we sat down, a lady coming into the the lounge bar from the lobby, did not notice the single step, she missed her footing and fell over landing in heap on the hard floor. She was noticeably shaken and hurt by her fall and took a little time to recover. She was helped up from the floor by her partner and a member of the bar staff.
The Blue Ball Management should consider addressing the hazard of the step and implement a design solution to make it safer for all clientele!.
2) Issue about the food - needs improvement to retain local customers
We ordered drinks over the bar, then ordered, a crab sandwich, a prawn sandwich, both with granary bread, and a bowl of soup with brown bread which was delivered to our table fairly promptly. No accompaniments were offered to go with our meal.
The plate with the crab sandwich and the plate with the prawn sandwich, came with a dry salad, of lettuce, cherry tomatoes and red onion rings, and a few broken crisps. The crab in the sandwich was dry, undressed, white crab meat with no flavouring or embellishment, the salad lacked any dressing. The prawn sandwich came with a few prawns in a mayonnaise type dressing, with dry salad and crisps. The overall presentation and taste of the sandwiches, salad and crisps was poor and fairly unappetizing.
The tomato and pepper soup, presented in a small bowl, with a few small rounds of brown bread, was hot and quite tasty. The soup and bread were passable but not outstanding.
Our experience at the Blue Ball on this occasion was very disappointing in terms of presentation, food flavour, and general service.
The Blue Ball Management needs to pay more attention to improving their service and ensuring that their food both looks and tastes good at all times.
- Also Known As:
- Blue Ball Inn Sidmouth, Devon