Very bad multi-story car park design to start with especially on the way down to exit, very narrow!!
After having paid for late checkout for a weekend rest, the night was constantly disturbed by other guest entering and leaving the corridor. The air/con machine made this random hideous noise every so often which lasted for couple minutes and then turn off to only repeat!
Most shockingly, after having the sign provided by the hotel 'shhh.. do not disturb' was on the outside of the door we was interrupted once again by house keeping knocking very aggressively and shouting 'house-keeping'. Answered the door saying after the sign is on the door and paying late check-out, what is the meaning of knocking the door like that? The member of staff apologised laughing to only anger me more. I replied to say 'this should be your job to know, which guest is staying for how long at your hotel', to which she said it wasn't part of her job to do that. Then going to reception, the person apologised and said he would speak to this person and offered to give us a 50% off voucher for our next day by E-mail, which never got sent!
Overall, not a very restful and pleasing stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are very sorry to learn that you were unhappy with your stay Daksh J. Unfortunately, it is also not always possible to fully reduce the noise that our guests might experience however we make every effort to minimise the noise that might be heard in the hotel by insulating the walls and inspecting our facilities in order to ensure that they are fit for purpose. Furthermore, we require our housekeeping staff to respect all our guests’ privacy whilst servicing our rooms so we’d like to apologise that you were disturbed during your stay. Similarly, we would expect our staff members to be polite, welcoming and maintain a high level of professionalism at all times. We are sorry for the experience you had with us and would like to investigate the concerns that you have raised. Please could you visit our website and select the Contact Us button to tell us more and when doing so please indicate you have left a TripAdvisor review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.